Alarm Monitor Supervisor

1 month ago

Denver, Colorado, United States Constellis Full time

PAY RATE: $37.58/hr. + $4.57/ H&W

POSITION SUMMARY


Full Time Training Manager of an FPS-MegaCenter Program telecommunications center. Serve as the focal point for multiple contract training compliance requirements and be responsible for overall training quality and standards in accordance with the SOW.


RESPONSIBILITIES

  • Assist in monitoring and reporting on the effectiveness of employee training during the orientation period and for career development based on approved Government standards and requirements.
  • Onboard new employees: obtaining pertinent information from corporate.
  • Obtain signed documentation of government rules and expectations.
  • Instruct MegaCenter personnel on the proper dress code.
  • Instruct MegaCenter personnel on the rules and protocol of discrimination, harassment, and sexual harassment.
  • Provide new hires a tour the facility and parking information.
  • Assist new employees in obtaining and activating PIV cards.
  • Obtain logins and assist with set up of computer systems for new hires as required.
  • Ensure new dispatchers take nine (7) required FEMA courses. All other new employees must take active shooter and workplace violence FEMA courses.
  • Ensure that all personnel operating a terminal, having access to NCIC or the Identification Index (III), are appropriately trained and certified in accordance with NCIC policies and procedures and that terminal operators renew their certification every two (2) years as required.
  • Assist in providing the appropriate training and testing to new users and those requiring recertification in National Crime Information Center (NCIC) policies, procedures, and the use of the system.
  • Provide NCIC Terminal Agency Coordinator (TAC) with names and paperwork of new hires that will need access, notifying them of people who are no longer employed to have their access terminated.
  • Complete proper paperwork to get NCIC access procedures started; provide study guides, practice problems, PowerPoint to all new hires and those who need classroom training every 2 years.
  • Ensure that all rules and regulations mandated for use of NCIC are being followed to mitigate end-user liabilities that could result in fines, disciplinary actions, or complete removal of the NCIC system.
  • Assist in troubleshooting when NCIC users cannot access site or testing or cannot remember their passwords.
  • Ensure that Communications Center is advised should NCIC not be working and other MegaCenters need Denver MegaCenter to run clearances/histories/rap sheets for them.
  • Maintain daily records of Daily Observation Reports (DOR) to monitor new hires' progress.
  • Monitor new hires allotted training hours to ensure they meet the pre-determined standards through knowledge testing processes and observation.
  • Counsel new hires on failure to meet standards.
  • Train new hires on theories they will put into practice in Dispatch; alarms, radio, calls for service, Dispatch Operations Log, customer service, phonetic alphabet usage, Language Line and TDD phone system.
  • Assist new dispatchers in obtaining APCO certification.
  • Ensure Operators receive and log the required 24 hours of training per year for APCO Certification
  • Ensure Operators receive and log the required 40 hours of training per year for compliance with the FPS MegaCenter Contract.
  • Provide flash trainings and SOPs to current employees.
  • Provide cross-training opportunities and monitor progress of current employees learning new regions.
  • Train current employees on new systems as systems change.
  • Assist in evaluating weaknesses and provide for additional training as needed.
  • Assist in developing and presenting classroom and on the job training (OJT) curriculums.
  • Create lesson plans with interim performance objectives related to each plan.
  • Assist in developing and presenting effective testing for classroom and OJT performance.
  • Conduct all needed annual and regular refresher training.
  • Ensure that all training is consistent with FPS MegaCenter Program and DOJ standards.
  • Submit all training plans, materials, and objectives to the COTR for review.
  • As required, coordinates training with the National Training Committee and associated personnel.
  • Assist in establishing and maintaining contact with training Sub-Committee.
  • Ensure that all telecommunicator support provided under this requirement comply with the national APCO standards as modified by the MegaCenter SOPs.
  • Document all training files/records of all MegaCenter employees and maintain those files/records for the life of the effort. The training files/records must be available to the Government for review upon request.
  • Work with Administration to order any required training supplies as necessary.
  • Inventory control of Training supplies.
  • Attend bi-weekly staff meetings.
  • Attend training for other departments as needed.
  • Maintain all certifications to effectively perform the job of Training Manager.


QUALIFICATIONS

  • Minimum of two (2) years of experience, in a supervisory capacity, in alarm monitoring and telecommunications services.
  • Strong knowledge base of FPS-MegaCenter Program policies & procedures.
  • Strong organizational and computer skills.
  • Strong interpersonal and customer service skills.


BENEFITS

  • Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.
  • Medical, Vision & Dental Insurance
  • Paid Time-Off Program & Company Paid Holidays
  • 401(k) Retirement Plan
  • Insurance: Basic Life & Supplemental Life
  • Health & Dependent Care Flexible Spending Accounts
  • Short-Term & Long-Term Disability
  • Personal Development & Learning Opportunities
  • On-the-job Training, Skills Development & Certifications
  • Employee Referral Program
  • Corporate Sponsored Events & Community Outreach


WORKING CONDITIONS

Work is typically based in a busy environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.


PHYSICAL REQUIREMENTS


Must be able to lift and carry awkward items weighing up to 100 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.

  • Alarm Monitoring Supervisor

    5 days ago

    Denver, Colorado, United States Constellis Full time

    Job SummaryWe are seeking a highly skilled and experienced Alarm Monitoring Supervisor to join our team at Constellis. As a key member of our emergency response team, you will be responsible for overseeing the daily operations of our alarm monitoring center, ensuring the highest level of service and response to our clients.Key ResponsibilitiesSupervise Alarm...

  • Lead Alarm Monitoring Supervisor

    2 weeks ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYWe are seeking a Full-Time Alarm Monitoring Supervisor for our FPS-MegaCenter Program telecommunications center. This role encompasses supervisory responsibilities, ensuring the effective management of dispatch operations.KEY RESPONSIBILITIESOversee quality assurance and operational continuity for dispatch...

  • Lead Alarm Monitoring Supervisor

    1 week ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYWe are seeking a Full-Time Alarm Monitoring Supervisor for our FPS-MegaCenter Program telecommunications center. This role encompasses supervisory responsibilities, ensuring effective operations and quality control within the dispatch team.KEY RESPONSIBILITIESOversee quality assurance and operational...

  • Lead Alarm Monitoring Coordinator

    2 weeks ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYFull-time position for an Alarm Monitoring Supervisor within a telecommunications center dedicated to the FPS-MegaCenter Program. This role includes supervisory responsibilities as needed, in addition to the outlined duties below.RESPONSIBILITIESEnsure quality assurance and operational consistency for dispatch...

  • Fire Alarm Systems Technician

    2 weeks ago

    Denver, Colorado, United States Integrity Fire Safety Services Full time

    Job OverviewAbout Us:Integrity Fire Safety Services stands as a prominent authority in fire and life safety across Colorado. Our mission is to transform the industry by delivering exceptional workmanship, dependable service, and cutting-edge solutions tailored to our clients' needs.Position Summary:We are in search of a skilled and driven Fire Alarm Systems...

  • Telecommunications Operations Supervisor

    1 week ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYWe are seeking a Full-Time Alarm Monitor Supervisor for our FPS-MegaCenter Program, overseeing a telecommunications center. This role involves not only the responsibilities outlined below but also on-site supervisory tasks as necessary.RESPONSIBILITIESEnsure quality control and operational continuity for...

  • Telecommunications Operations Supervisor

    1 week ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYWe are seeking a Full-Time Alarm Monitoring Supervisor for our FPS-MegaCenter Program telecommunications center. This role includes supervisory responsibilities and oversight of dispatch operations.KEY RESPONSIBILITIESEnsure quality control and operational continuity for dispatch services across FPS...

  • Telecommunications Operations Supervisor

    1 week ago

    Denver, Colorado, United States Constellis Full time

    PAY RATE: $37.58/hr. + $4.57/ H&WPOSITION SUMMARYFull Time Alarm Monitoring Supervisor for a telecommunications center within the FPS-MegaCenter Program. This role encompasses supervisory responsibilities and operational oversight as necessary.KEY RESPONSIBILITIESEnsure quality assurance and operational consistency for dispatch activities across the FPS...

  • Operations Supervisor

    1 week ago

    Denver, Colorado, United States Ninja Leisure LLC Full time

    Job OverviewThe Operations Supervisor plays a crucial role in the management structure. This position involves supporting the General Manager and Assistant General Manager in the seamless operation of the business, ensuring efficiency and effectiveness during various shifts.In addition to general responsibilities, the Operations Supervisor may focus on...

  • Operations Supervisor

    2 weeks ago

    Denver, Colorado, United States Ninja Leisure LLC Full time

    Job OverviewThe Operations Supervisor plays a crucial role in the management structure of Ninja Leisure LLC. This position supports the General Manager and Assistant General Manager in the seamless operation of the facility, ensuring that all activities run smoothly and efficiently.In addition to standard responsibilities, the Operations Supervisor may focus...

  • Operations Supervisor

    2 weeks ago

    Denver, Colorado, United States Ninja Leisure LLC Full time

    Job OverviewThe Operations Supervisor plays a crucial role in the management structure of Ninja Leisure LLC. This position involves supporting the General Manager and Assistant General Manager in overseeing daily operations, ensuring that the business runs smoothly with minimal supervision.In addition to general responsibilities, the Operations Supervisor...

  • Maintenance Supervisor

    3 days ago

    Denver, Colorado, United States Lincoln Property Company Full time

    About Lincoln Property CompanyWe are a leading residential property company with a strong presence in the industry. Our company is a leader in multifamily operators and developers, with a portfolio of over 180,000 apartment units across the U.S.Job SummaryWe are seeking a skilled Maintenance Supervisor to join our team at Lincoln Property Company. As a key...

  • Cardiac Rhythm Monitor Technician

    2 days ago

    Denver, Colorado, United States Kindred Hospital Denver Full time

    Job SummaryAs a Cardiac Rhythm Monitor Technician at Kindred Hospital Denver, you will play a vital role in ensuring the health and well-being of our patients. Your primary responsibility will be to monitor the heart rhythm patterns of patients using telemetry equipment, detecting any abnormal variances and reporting them to the nursing staff.Key...

  • Field Service Team Leader

    1 week ago

    Denver, Colorado, United States Tech Electronics Full time

    About Tech Electronics Tech Electronics is a leading technology integrator in North America, specializing in cutting-edge solutions for fire alarm systems, electronic access control, video surveillance, alarm monitoring, emergency communications, and audio-visual integration. We offer a dynamic and diverse work environment where innovation thrives. Job...

  • Monitor Technician Full Time Day Weekend Specialist

    1 week ago

    Denver, Colorado, United States Kindred Hospital Denver Full time

    Job SummaryAs a Monitor Technician at Kindred Hospital Denver, you will play a critical role in ensuring the highest level of patient care. Your primary responsibility will be to monitor the heart rhythm patterns of patients using telemetry equipment, detecting any abnormal variations and notifying the RN or supervisor promptly.Key ResponsibilitiesMonitor...

  • Customer Service Representative

    3 days ago

    Denver, Colorado, United States CSL Plasma Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. As a key member of our center, you will play a vital role in ensuring the smooth operation of our pheresis process and providing exceptional customer service to our donors.Key ResponsibilitiesPrepare the...

  • CCTV and Security Systems Technician

    2 weeks ago

    Denver, Colorado, United States TEKsystems Full time

    Position OverviewWe are looking for a skilled CCTV and Security Systems Technician to enhance our operational capabilities.Key Responsibilities:Install and configure new security and alarm systems.Diagnose and rectify issues related to security systems and alarms.Perform regular maintenance checks on alarm systems to ensure optimal performance.Manage and...

  • Team Supervisor

    2 weeks ago

    Denver, Colorado, United States AMC Theatres Full time

    Join Our Team as a Team Supervisor!At AMC Theatres, we are looking for a dedicated Team Supervisor who will play a crucial role in enhancing the guest experience and leading our associates effectively. In this position, you will:Provide Exceptional Service: Engage with guests to ensure a memorable experience and address any inquiries or concerns they may...

  • Construction Project Supervisor

    1 week ago

    Denver, Colorado, United States CyberCoders Full time

    Position Title: Construction Project Supervisor (Class A Supervisor Certificate)Location: Denver, COSalary: $150,000 - $180,000Role Overview:The Construction Project Supervisor will oversee the comprehensive management of construction projects within the commercial sector. This role demands a Class A Supervisor Certificate and entails a range of...

  • Construction Project Supervisor

    2 weeks ago

    Denver, Colorado, United States CyberCoders Full time

    Position Title: Construction Project Supervisor (Class A Supervisor Certificate)Location: Denver, COSalary: $150,000 - $180,000Overview:The Construction Project Supervisor will oversee the comprehensive management of construction projects focused on commercial buildings. This role requires a Class A Supervisor Certificate and involves ensuring that all...