Alarm Monitor Supervisor

1 month ago

Denver, United States Constellis Full time

PAY RATE: $37.58/hr. + $4.57/ H&W

POSITION SUMMARY


Full Time Training Manager of an FPS-MegaCenter Program telecommunications center. Serve as the focal point for multiple contract training compliance requirements and be responsible for overall training quality and standards in accordance with the SOW.


RESPONSIBILITIES

Assist in monitoring and reporting on the effectiveness of employee training during the orientation period and for career development based on approved Government standards and requirements.

Onboard new employees: obtaining pertinent information from corporate.

Obtain signed documentation of government rules and expectations.

Instruct MegaCenter personnel on the proper dress code.

Instruct MegaCenter personnel on the rules and protocol of discrimination, harassment, and sexual harassment.

Provide new hires a tour the facility and parking information.

Assist new employees in obtaining and activating PIV cards.

Obtain logins and assist with set up of computer systems for new hires as required.

Ensure new dispatchers take nine (7) required FEMA courses. All other new employees must take active shooter and workplace violence FEMA courses.

Ensure that all personnel operating a terminal, having access to NCIC or the Identification Index (III), are appropriately trained and certified in accordance with NCIC policies and procedures and that terminal operators renew their certification every two (2) years as required.

Assist in providing the appropriate training and testing to new users and those requiring recertification in National Crime Information Center (NCIC) policies, procedures, and the use of the system.

Provide NCIC Terminal Agency Coordinator (TAC) with names and paperwork of new hires that will need access, notifying them of people who are no longer employed to have their access terminated.

Complete proper paperwork to get NCIC access procedures started; provide study guides, practice problems, PowerPoint to all new hires and those who need classroom training every 2 years.

Ensure that all rules and regulations mandated for use of NCIC are being followed to mitigate end-user liabilities that could result in fines, disciplinary actions, or complete removal of the NCIC system.

Assist in troubleshooting when NCIC users cannot access site or testing or cannot remember their passwords.

Ensure that Communications Center is advised should NCIC not be working and other MegaCenters need Denver MegaCenter to run clearances/histories/rap sheets for them.

Maintain daily records of Daily Observation Reports (DOR) to monitor new hires’ progress.

Monitor new hires allotted training hours to ensure they meet the pre-determined standards through knowledge testing processes and observation.

Counsel new hires on failure to meet standards.

Train new hires on theories they will put into practice in Dispatch; alarms, radio, calls for service, Dispatch Operations Log, customer service, phonetic alphabet usage, Language Line and TDD phone system.

Assist new dispatchers in obtaining APCO certification.

Ensure Operators receive and log the required 24 hours of training per year for APCO Certification

Ensure Operators receive and log the required 40 hours of training per year for compliance with the FPS MegaCenter Contract.

Provide flash trainings and SOPs to current employees.

Provide cross-training opportunities and monitor progress of current employees learning new regions.

Train current employees on new systems as systems change.

Assist in evaluating weaknesses and provide for additional training as needed.

Assist in developing and presenting classroom and on the job training (OJT) curriculums.

Create lesson plans with interim performance objectives related to each plan.

Assist in developing and presenting effective testing for classroom and OJT performance.

Conduct all needed annual and regular refresher training.

Ensure that all training is consistent with FPS MegaCenter Program and DOJ standards.

Submit all training plans, materials, and objectives to the COTR for review.

As required, coordinates training with the National Training Committee and associated personnel.

Assist in establishing and maintaining contact with training Sub-Committee.

Ensure that all telecommunicator support provided under this requirement comply with the national APCO standards as modified by the MegaCenter SOPs.

Document all training files/records of all MegaCenter employees and maintain those files/records for the life of the effort. The training files/records must be available to the Government for review upon request.

Work with Administration to order any required training supplies as necessary.

Inventory control of Training supplies.

Attend bi-weekly staff meetings.

Attend training for other departments as needed.

Maintain all certifications to effectively perform the job of Training Manager.


QUALIFICATIONS

Minimum of two (2) years of experience, in a supervisory capacity, in alarm monitoring and telecommunications services.

Strong knowledge base of FPS-MegaCenter Program policies & procedures.

Strong organizational and computer skills.

Strong interpersonal and customer service skills.


BENEFITS

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflect its commitment to creating a diverse and supportive workplace.

Medical, Vision & Dental Insurance

Paid Time-Off Program & Company Paid Holidays

401(k) Retirement Plan

Insurance: Basic Life & Supplemental Life

Health & Dependent Care Flexible Spending Accounts

Short-Term & Long-Term Disability

Personal Development & Learning Opportunities

On-the-job Training, Skills Development & Certifications

Employee Referral Program

Corporate Sponsored Events & Community Outreach


WORKING CONDITIONS

Work is typically based in a busy environment and subject to frequent interruptions. Business work hours are Monday-Friday from 8:00 am to 5:00 pm, however some extended or weekend hours may be required.


PHYSICAL REQUIREMENTS


Must be able to lift and carry awkward items weighing up to 100 lbs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday.

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