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Major Account Manager Hospital
4 months ago
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:The Account Manager-Hospital is responsible for maintaining and developing new and existing hospital clients through high levels of service to expand and strengthen the relationship. This role is a member of the sales team and will be accountable for customer planning, administration, monitoring, and optimizing the revenue potential and operational performance of their branch’s accounts. All team members must maintain Stericycle policies, standards, and practices both within and outside their assigned territory and ensures adherence to Stericycle’s Vision, Mission and Values.
The Major Account Manager will cover Eastern PA as their territory. The Major Account Manager must reside within the territory.
Key Job Activities:SALES RESPONSIBILITIES:
• Maintains and develop existing customers through appropriate and ethical methods in order to optimize the quality of service, business growth, and customer satisfaction and retention.
• Actively identifies opportunities to introduce additional services, thereby increasing the revenue opportunity within each customer’s business portfolio.
• Proactively conducts outbound customer outreach calls weekly.
• Maintain a high-profile presence in the market by conducting client care visits; turning a sales relationship into a long-term partnership.
• Proactively conducts strategic account reviews with all assigned customers on a regular basis in order to review service needs and usage trends.
• Formulates strategies to retain customers where revenue may be decreasing.
• Handles and resolves all issues and concerns in a timely manner.
• Completes standard weekly and quarterly reports along with any ad hoc reporting requests.
• Participates in all sales and other training provided by Stericycle.
• Participates in special projects and promotional campaigns under the direction of the Regional Sales Director.
• Maintains a responsible approach to all security and safety matters related to Stericycle operations, following the company’s policies and procedures at all times and bringing the manager's attention to any areas of concern.
CUSTOMER SERVICE RESPONSIBILITIES
• Liaises with customers to understand their requirements with respect to products and services that the business currently offers or is planning to offer.
• Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and Stericycle.
• Establishes personal relationships with current and potential customers in the assigned territory.
• Serve as a Helpful Expert in exceeding customer expectations on a regular basis.
• Partner with the Service Manager on retention, customer issues and concerns
• Debrief on any service issues with SM, Operations Manager, and CSRs, as required
May require mandatory immunization and credentialing based on customer requirements.
Education: Required Education: in Bachelors or EquivalentExperience (North America & LATAM):• Bachelor’s Degree with an emphasis on Business Administration, Marketing, or Sales is preferred but not required; or industry experience equivalent.
• Minimum of four (4) years of account management experience.
• Previous industry experience, including an understanding of document destruction and/or records management, business continuity and risk management solutions is preferred.
• Experience with the Microsoft Office suite of products, and strong internet skills.
• Mobility to drive a motor vehicle throughout the day for business needs.
• Ability to sit for up to eight (8) hours per day.
• Ability to walk in the course of business up to four (4) hours per day.
• Ability to operate a personal computer.
• Ability to talk regularly over the phone with customers and co-workers up to eight (8) hours per day.
Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Disclaimer:The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. #Ll-CC1
