Hospitality Operations Manager

2 weeks ago

Bethlehem, Pennsylvania, United States Guardian Life Insurance Company Full time
Hospitality Lead Job Description

We are seeking a highly skilled and experienced Hospitality Lead to join our team at Guardian Life Insurance Company. As a key member of our facilities and hospitality management team, you will be responsible for ensuring exceptional service to our colleagues and guests across various locations.

Key Responsibilities:
  • Manage multiple vendors to ensure seamless food service delivery, including hospitality, menu creation, server setup, safety, quality, speed, guest satisfaction, staffing, marketing, customer engagement, and cleanliness.
  • Host quarterly business reviews with key 3rd party vendors and ensure food vendors adhere to all contracts and SLAs.
  • Partner and create innovative programs and promotions to drive increased guest patronage.
  • Manage financial budgeting and tracking of food and service spend to ensure alignment.
  • Implement and conduct safety, sanitation, and maintenance programs.
  • Maintain excellent relationships with colleagues and address and escalate issues immediately.
  • Evaluate quality and pricing of current services and identify areas for improvement, proposing ways to enhance them.
  • Coordinate with the onsite Facilities Lead to ensure recycling, composting, and other initiatives are implemented, tracked, and adhered to.
  • Partner with Facilities Managers to ensure required maintenance work is scheduled and requirements are met.
  • Assist with planning onsite events, developing menus, and being present during large/key events to ensure their success.
  • Maintain and build business metrics, ad hoc reporting, KPI management, financial analysis, and analyze and create trends for financial data and accounts payable functions.
  • Meet with employees, create and analyze surveys, report, and implement changes as needed.
  • Explore seasonal and wellness-driven food trends for on-demand presentation to management.
  • Be knowledgeable on HACCP controls, proper storage, and use of food-related supplies.
  • Support the Guardian Head of Hospitality with company-wide meetings and high-level events.
  • Create and support menus and services for complementary meals, dining menus, and pantries.
Requirements:
  • Bachelor's degree preferred, or equivalent professional experience.
  • At least 3 years of supervisory experience in the food service industry, preferably in a manager's role.
  • Experience managing 3rd party food vendors, knowledge of contracts and SLAs.
  • People management experience preferred.
  • Knowledge of food safety requirements, compliance, and regulatory rules.
  • Strong Microsoft Word, Excel, PowerPoint skills.
  • Strong communication skills.
  • SERV Safe or Department of Health certification a plus.
  • Must be knowledgeable on HACCP controls, along with proper storage and use of food supplies.
  • Monitor compliance with health and fire regulations regarding food preparation and service.
  • Exceptional business etiquette and client relations.
  • Ability to multi-task and stay on task with constant interruptions.
  • Experience in food purchasing, food costs, and inventory control.
  • Ability to create budgets, flash reports, financial targets, and forecasts.
  • Excellent communication and customer service skills.
  • Strong interpersonal and relationship management skills to work and interact with colleagues at all levels.
  • Ability to see the fine details as well as the big picture - detail-oriented.
  • Flexible attitude with problem-solving ability - i.e., thinking on your feet.
  • Ability to lead and participate within cross-functional project teams to deliver integrated solutions to drive business results.
  • Strong knowledge of industry trends, food ordering process, menu creation, budget management, customer service, and vendor management.
Work Environment:

This is an in-office position requiring a full-time schedule of Monday through Friday, 7:00am-4pm EST, and may require additional hours to meet business needs.

The primary location for this position will be Bethlehem, PA, and may require up to 20% travel. The Hospitality Lead will need to be available at Guardian's locations in NJ, CT, MA, and NYC, as needed.

Salary Range:

$66,130.00 - $108,640.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise:

At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development, and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being:

As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.

Benefits:
  • Choice of [high deductible/copay] medical plans* with prescription drugs, including coverage for fertility and transgender inclusive benefits.
  • Dental plan.
  • Vision plan.
  • Health care accounts - flexible spending, health reimbursement, and health savings accounts.
  • Critical illness insurance.
Life and Disability Insurance:
  • Company-paid Life and Disability insurance plus voluntary supplemental coverage.
  • Accident insurance.
Retirement and Financial:
  • 401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable.
  • Complimentary 1:1 financial guidance with a licensed Fidelity representative.
Time Off and Remote Work:
  • Flexible work arrangements (part in-person/part remote).
  • Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement.
  • Personal holidays for colleagues to use in recognition of religious, cultural, or civic days.
  • Paid parental leave and paid family and medical leave policies.
Emotional Well-being and Work-Life:
  • Emotional well-being, mental health, and work/life resources powered by Spring Health.
  • Wellness programs, including fitness program and equipment reimbursement.
  • Child, adult, and elder back-up care support through Bright Horizons.
  • Adoption assistance.
  • College planning.
  • Tuition reimbursement.
  • Student loan assistance.
  • Commuter benefits in select metropolitan areas.
Equity & Inclusion:

Opportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

  • Employee Resource Groups:
  • Colleague Connection Committees:
  • Community Involvement Committees:

A culture that encourages colleagues to bring their authentic selves to work:

  • Voluntary self-ID.
  • Pronunciation and phonetic spelling of names.

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