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Senior Application Support Administrator

3 months ago

Irving, United States Exeter Finance Full time

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

This position is hybrid and will be required to be in office two times per month for collaboration working sessions.

Job Summary

The Senior Application Administrator is responsible for the configuration, implementation, maintenance and support of one or more applications leveraged by the company. The administrator creates and maintains documentation and configuration standards, and works with vendors and individuals to troubleshoot and resolve problems and improve user effectiveness.

Job Duties

  • Investigates, troubleshoots and corrects system issues (user/data/vendor). Configures, upgrades and deploys system software, as required, to meet corporate needs. Maintains production stability and data integrity by following designated corporate standards and best practices.
  • Manages and acts as subject matter expert for the systems including: software, data flows, scheduled jobs, interfaces and data warehouse knowledge, to ensure operational/configuration data is available for internal users. Proactively works with field personnel to understand issues and coordinate improvements to the system. Translates stakeholder requirements from formal requirements document into configuration design. Contributes to support an IT roadmap that is forward thinking and sets the ground work for reducing maintenance cost while meeting or exceeding business objectives.
  • Creates and maintains system, support, and configuration documentation and works to support a roadmap of continually improving efficiency and system reliability.
  • Mentors other team members in the systems, software and tools.
  • Cross trains with other team members in the systems, software and tools. Ability to learn from other leaders. Maintains a positive, friendly and constructive attitude when working with team members and other associates.
  • Ensures compliance with Exeter's policies & procedures, safety, state and federal laws, regulations and standards.
  • Other duties as assigned.

Education and Work Experience

  • Bachelor's Degree or equivalent in Computer Science or a related field of study.
  • Six plus (6+) years of job related experience.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications. Knowledge with automotive origination, lending and associated systems a plus.
  • Experience and understanding of relational databases and good knowledge of using SQL, Microsoft Excel, and similar data analytics tools.
  • Experience with administering or being a power user in one or more of the following applications or environments a plus: Servicing Systems/SHAW, Origination Systems/CALMS, SharePoint, IIS, Payment Portals, Document Management Systems/GlobalSearch, SAS, Coupa, MS Dynamics, DocuSign, FSSI, Active Batch, JIRA.

#LI-Hybrid

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

88,200.00 USD-$121,200.00