Senior Manager Sales Operations

1 month ago

Danvers, United States WorldLink US Full time

TITLE: Senior Sales Operations Manager


POSITION TYPE: Full Time (Direct Hire)


LOCATION: Danvers, MA


Job Description:


We are looking for a Senior Sales Operations Manager who will be responsible for providing the field sales teams with reliable and high-quality administrative support. This position reports to the Director of Sales Operations, but also collaborates closely with Director of Sales for mCT, Women’s Health, General Imaging and Digital Radiography and the respective Account Executives. This role sits within the Sales Operations team, which interacts with the entire sales organization and is responsible for enhancing the overall operating efficiency and excellence of the sales function.

Role and Responsibilities:

  • Coordinates the efforts with sales to get discount approval and organizes all necessary documents to be shared with the entire team when needed.
  • Involved in process improvements for sales support and identifies opportunities for efficiency with Sales Operations team.
  • Tracks weekly reports from sales team and compiles results.
  • Uses Excel, ERP and Salesforce.com expertise to support value-add reporting for business insight for area and region, aligned with Sales Operations requirements.
  • Responsible for generating weekly, monthly, quarterly, and yearly reports to support Sales teams and Finance.
  • Monthly, Quarterly and YTD Sales reports
  • Monthly AE’s commission report
  • Monthly dealer commission report
  • Quarterly AE’s quota attainment report
  • Responsible for resolving aged AR issues by proactively interacting with customers.
  • Provide services in answering questions regarding LC and in documenting necessary files to be successfully able to collect the funds from the bank.
  • Mentor and train the Sales Operations Coordinator and Analyst, ensuring their professional development and alignment with team goals.
  • Create the employee evaluation matrix to assess the performance of the Sales Operations Coordinator and Analyst.

Order Processing

  • Oversee the team to ensure they perform the following duties.
  • Review Purchase Orders and send PO receipt confirmation within 24 hours.
  • Verify PO pricing, shipping terms(incoterms), payment terms and ensure that PO qualifies the NeuroLogica or Boston Imaging’s Sales Operations guidelines.
  • Enter orders in Microsoft Dynamics GP with correct configuration, pricing, and terms.
  • Save all necessary files in the salesforce for the order and share it with the entire Sales and Sales Operations team.
  • Reconcile order files with finance team to complete invoicing and update the customer site list accordingly

Sales & Marketing Support

  • Prepare slides for the supervisor for the weekly staff meeting.
  • Daily communication and follow-up with all domestic and international Sales & Marketing staff and Dealers.
  • Match Company resources with customer needs, referring internally as appropriate.
  • Acquire in-depth industry and company knowledge to prepare complex proposals and make recommendations.
  • Maintain current knowledge of external market trends and internal sales strategies and operational capabilities.
  • Effectively forecast sales and report to senior management on a regular basis

Supply Chain / Inventory

  • Supervise and oversee the performance of supply chain coordinators, ensuring they meet their basic responsibilities.
  • Educate, train, and mentor the supply chain and inventory coordinators to enhance their skills and knowledge.
  • Oversee inventory control for DR and Ultrasound finished goods, implementing strategies to maintain optimal stock levels.
  • Review sales demands regularly to minimize the risk of inventory shortages and plan inventory accordingly.
  • Execute quarterly physical inventory counts in each warehouse, ensuring accuracy and compliance.
  • Collaborate with the order processing team to discuss and reconcile any inventory discrepancies.
  • Run and analyze monthly aged inventory reports, providing solutions to deplete aged stock effectively.
  • Supervise the Ultrasound demo inventory analyst, ensuring efficient management and accurate tracking of demo inventory.

Requirements/Qualifications:

  • BA/BS in Business Administration, Communications, Marketing, or other related discipline preferred.
  • Strong background in Sales Support, Supply Chain, and Inventory Management.
  • Familiarity of CRM best practices and Prospect Management System operations.
  • Must possess excellent verbal and written communication skills and work effectively in a demanding, fast-paced environment.
  • Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management.
  • Computer & Analytic Skills:
  • Experience with CRM, preferably Salesforce.com.
  • Advanced Excel knowledge.
  • Must be excellent with technology, be able to present using a laptop, tablet, or via the web.
  • Must be able to demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint, as well as Outlook, Internet Explorer, and Google Chrome.

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