Senior Manager, Customer Success
4 days ago
- Relentlessly drive to understand your team’s customers and their problems – and spot trends and develop insights to share with the broader Outreach team
- Coach and direct CSMs to understand their customer’s business needs and objectives, craft appropriate strategies, and identify/implement campaigns to help achieve customer goals
- Execute processes and programs to improve customer engagement and adoption to mitigate customer risk and drive value
- Serve as a point of escalation for customer issues, and work directly with customers, CSMs and support to ensure resolutions are met
- Meet with key leaders at our customers to help drive value, retention and expansion
- Analyze key performance indicators, leveraging tools such as SalesForce, Outreach and Tableau, to gauge business health on a daily, weekly and monthly basis
- Report out on customer health metrics to GTM Leadership to proactively identify at-risk customers and provide mitigation strategies as needed
- Forecast the risk and retention of your team’s business and deliver results against monthly, quarterly, and annual objectives
- Provide active coaching, development, and feedback to CSMs utilizing KPIs derived from dashboards and reports
- Provide active coaching and prep for CSMs in live call and onsite meeting environments
- Set a strong example of alignment with the Outreach values, and provide open, constructive feedback to your team
- Collaborate cross-functionally with Sales, Services, Support, Product, Marketing, and Engineering to better support customers
- Be a part of the Success management team and collaborate with the other leaders of the organization to grow the strategy and the team
- Perform other duties as assigned
-
Customer Success Manager
2 weeks ago
Seattle, United States ACCS - ARES Customer Care Solutions GmbH Full timeDemandbase helps B2B companies hit their revenue goals using fewer resources. How? By using the power of AI to identify and engage the accounts and buying groups most likely to purchase. Our account-based technology unites sales and marketing teams around insights that you can understand and facilitates quick actions across systems and channels to deliver...
-
Customer Success Manager
2 weeks ago
Seattle, Washington, United States ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleThe Customer Success Manager (CSM) is a critical role at ACCS - ARES Customer Care Solutions GmbH, responsible for driving customer adoption and growth of our Demandbase solutions in the EMEA region. As a CSM, you will be the primary point of contact for our clients, working closely with them to achieve their business objectives and ensure they...
-
Senior Customer Success Manager, Showcase
3 weeks ago
Seattle, United States Zillow Group Full timeAbout the team ShowingTime+ is a collection of brands and software solutions that focus on providing services to all real estate agents, teams, and brokers to facilitate a seamless shopping and transaction experience for their customers. ShowingTime+ is part of Zillow Group, whose mission is to give people the power to unlock life's next chapter. The team...
-
Senior Customer Success Manager
2 weeks ago
Seattle, United States Amazon.com Inc Full timeMinimum Qualifications: 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills Bachelor's Degree Data analysis experience including manipulating large datasets from complex systems and interpreting results Proficient in Excel Strong written and verbal communication skills Preferred...
-
Senior Customer Success Architect
7 days ago
Seattle, Washington, United States AMPLITUDE Full timeAbout the RoleWe're seeking a highly skilled Senior Customer Success Architect to join our team at Amplitude. As a trusted technical advisor, you will work closely with our customers to provide strategic consultation on taxonomy design, instrumentation, and data governance.Key ResponsibilitiesServe as a technical expert for our customers, providing guidance...
-
Senior Customer Success Manager, Showcase
3 weeks ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The RoleThe Senior...
-
Senior Customer Success Manager, Showcase
2 weeks ago
Seattle, Washington, United States Zillow Group Full timeAbout the TeamZillow Group is a leading provider of real estate technology and services, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The...
-
Principal Customer Success Manager
3 weeks ago
Seattle, United States Signifyd Full timeAs a Principal CSM , you will be responsible for the success of Signifyd’s most complex and strategic accounts. You will own the relationship across the entire customer journey, ensuring the customer’s seamless transition onto the Signifyd platform and driving optimal outcomes for the customer within core products utilized. You will collaboratively build...
-
Senior Customer Success Manager, Data Cloud
2 weeks ago
Seattle, Washington, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Manager to join our Data Cloud team. As a key member of our customer success organization, you will be responsible for ensuring our customers achieve maximum value from our Data Cloud platform.Key ResponsibilitiesAct as a trusted advisor to our customers, providing guidance and support to...
-
Senior Customer Success Manager, Vendor Services
3 weeks ago
Seattle, Washington, United States Amazon Full timeAbout the RoleWe are seeking a Senior Customer Success Manager to drive business growth for our Vendor Services organization. This role is a key part of our team, responsible for delivering an optimal level of service through strategic insights and high operational standards.Key ResponsibilitiesDevelop and execute strategic joint business plans with Vendors...
-
Customer Success Manager
3 weeks ago
Seattle, United States Amazon Full timeJob ID: 2710433 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need. Want to own the tactical implementation of plans and projects that create an immediate impact on customers and...
-
Senior Customer Success Manager, Data Cloud
2 weeks ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Senior Customer Success Manager...
-
Seattle, Washington, United States Amazon Web Services, Inc. Full timeAre you passionate about customer success and cloud technology? As a Senior Customer Solutions Manager at Amazon Web Services (AWS), you will play a pivotal role in guiding our clients through their transformative journey to the cloud. Key Responsibilities: Act as a strategic partner to customers, utilizing your expertise in large-scale cloud transformations...
-
Seattle, United States Amazon Full timeJob ID: 2734165 | Amazon.com Services LLC The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service...
-
Seattle, United States Amazon.com Inc Full timeThe Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly...
-
Customer Success Manager
1 week ago
Seattle, Washington, United States Tik Tok Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our TikTok Shop team. As a key member of our team, you will be responsible for collaborating with cross-functional teams to design and execute strategies for onboarding strategic merchants.ResponsibilitiesDesign and execute strategies for onboarding strategic merchants in...
-
Customer Success Manager
2 weeks ago
Seattle, Washington, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.Key ResponsibilitiesServe as the primary point of...
-
Customer Success Manager
2 weeks ago
Seattle, Washington, United States Jobot Full timeAbout the RoleWe are seeking an experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesDevelop and maintain strong relationships with customers,...
-
Manager, Customer Success
2 weeks ago
Seattle, United States Amazon.com Inc Full timeDo you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses? As a Manager, Customer Success with Fashion & Fitness-Amazon Vendor Services (F 2-AVS), you will lead a team of Cus Manager, Customer Experience, Business, Vendor, Customer, Management, Retail
-
Customer Success Manager
7 days ago
Seattle, Washington, United States Tik Tok Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our TikTok Shop team. As a key member of our team, you will be responsible for collaborating with cross-functional teams to design and execute strategies for onboarding strategic merchants.ResponsibilitiesDesign and execute strategies for onboarding strategic merchants in...