Customer Success Manager

20 hours ago

Seattle, Washington, United States ACCS - ARES Customer Care Solutions GmbH Full time
About the Role

The Customer Success Manager (CSM) is a critical role at ACCS - ARES Customer Care Solutions GmbH, responsible for driving customer adoption and growth of our Demandbase solutions in the EMEA region. As a CSM, you will be the primary point of contact for our clients, working closely with them to achieve their business objectives and ensure they realize maximum value from our platform.

Key Responsibilities
  • Act as the primary point of contact throughout the customer lifecycle, providing proactive support and guidance to ensure seamless adoption of our solutions.
  • Drive adoption of the Demandbase Platform, measured through platform usage and customer satisfaction.
  • Onboard new customers, providing comprehensive training and support to ensure they are equipped to get the most out of our solutions.
  • Achieve customer goals by providing expert advice on ABM best practices, strategy, and use cases.
  • Identify growth opportunities within the client base and work with new business teammates to achieve growth goals.
  • Command credibility with senior marketing executives, building strong relationships and trust with clients.
  • Possess a comprehensive understanding of Demandbase products and services, as well as industry trends and competitive landscape.
  • Develop customer stories, case studies, and client references to showcase the value of our solutions.
Requirements
  • 5+ years relevant work experience in a strategic account management or CSM position.
  • Proven sales success in upsell and cross-sell environments.
  • Ability to build and coordinate internal teams and resources.
  • Deep experience in Marketing Automation, CRM, and Content Management Systems/Analytics.
  • Web 2.0 savvy and experience in managing technical, intangible project implementations.
  • Proven experience in helping customers identify gaps in business process and workflow.
  • Proven success aligning successful solutions, as well as gathering and demonstrating ROI data.
What We Offer

At ACCS - ARES Customer Care Solutions GmbH, we are committed to creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are passionate about delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.

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