Senior Operations Manager

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Responsible for leading and managing all aspects of a logistics operation to ensure consistent high level service quality and customer satisfaction, profitable, cost efficient operations, and compliance with company policies and procedures, ISO standards and Sarbanes Oxley requirements, and other regulatory guidelines.  Models and acts in accordance with our guiding principles and core values.

WHAT ARE YOU GOING TO DO?

• Lead, direct and manage a logistics operation to ensure that the staff executes on delivering consistent high quality level service and customer satisfaction; and achieves a profitable, cost efficient operations in compliance with company policies and procedures, ISO standards, Sarbanes Oxley requirements and other regulatory guidelines.
• Maximize profitability through superior customer service, effective and prompt communications and follow-up on all pending customer matters.
• Manage periodic process reviews for each client. 
• Utilize effective communication or negotiation skills, employing diplomacy and sensitivity to resolve critical or escalated issues affecting the customer, staff or senior management.
• Maintain performance statistics and ensure accurate record keeping of all operational documents.
• Plan and monitor daily staffing schedules and adjust accordingly to ensure staffing levels are adequate to support operational demands and business objectives.
• Prepare and analyze management and financial reports, budgets, expense reports and forecasts for department.
• Work with senior management to develop a business plan and goals for department.
• Ensure directives, rules and procedures are communicated to all operations' staff.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Ensure safety methods, practices and programs are implemented and maintained.
• Ensure that freight is moved safely and in a timely manner utilizing appropriate equipment and tools.
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Train and certify new employees on all performance standards.
• Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
• Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with CEVA personnel policies and procedures.
• Keep abreast of emerging technology changes and innovations through formal or informal study, reading business and professional publications, networking and participation in professional organizations.
• Perform other duties as needed.

WHAT ARE WE LOOKING FOR?

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. 
• In-depth knowledgeable of all company products and services.
• Knowledgeable of ISO guidelines, Sarbanes Oxley and other related government regulations and requirements.
• Ability to manage the financial aspects of a department (purchasing, budget preparations and review, financial reporting and monitoring expenses).
• Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and ability to effectively present information and respond to questions from management, employees and vendors.
• PC literate. Intermediate proficiency in Microsoft Office, internet, web-based and job specific applications.
• Demonstrated success in leading, managing and developing staff and high performance teams.
• Demonstrated leadership skills in influencing departments and implementing and managing change.
• Experience in strategic planning and execution.
• Exposure to project management methodologies with a focus on developing solution driven strategy plans to achieve goals, implementing business requirements analysis and testing processes, and identifying timeline constraint, and risks.
• Skilled in making customers and their needs a primary focus of one's actions.
• Ability to develop and sustain productive relationships.
• Excellent written and oral communication skills including the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments.
• Strong interpersonal skills including diplomacy and patience.
• Demonstrated skills in organization group process, problem identification and resolution.
• Must be able to read, write and speak English fluently.

Minimum:

• High school diploma or GED.
• Minimum 6 to 8 years related experience.
• Minimum 5 years supervisory or managerial experience.
• Highly experienced in the management of logistics operations.
• Experienced in inventory management and reconciliation.

Preferred:

• Bachelor’s Degree in Business Administration, Transportation, Logistics, Supply Chain Management or a related field preferred; or an equivalent combination of work and education; or an equivalent combination of work experience and completion of the LDP Program.
• Minimum 5 years industry experience.
• Experience with WMS and TMS applications.

Travel: Travel is required at least 10% of the time and is 100% within the U.S.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.