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Customer Success Manager

3 months ago

Edison, United States Inmar Full time
The Customer Success Manager is responsible for working with Retailer grocers across Marketing, Merchandising, IT, and developing customer relationships that promote retention and growth of Inmar/MarTech solutions.

This position will be located onsite in Edison, NJ 4 days per week.
  • Assist Retail Media Team in the everyday selling of Retail Media Programming for new and emerging brands
    • Meeting with vendors
    • Following up (case studies, benchmarks, proposal review)
    • Platform Overview inclusive of the Wakefern MKTG Planner
  • Support the Shopper Marketing and Retail Media teams as it relates to Corporate Campaigns and additional Marketing Planner Campaigns
    • Help identify additional relevant participants for MKTG Planner Events inclusive of Shopper and Retail Media Tactics
    • Once Retail Media participants are confirmed, work with manufacturers to coordinate and execute the program
      • Billing
      • Collection of Assets
      • Campaign Wrap Report
        • Shopper Marketing Assist for Corporate Campaigns
  • Assist Shopper Marketing team with the transition to the Wakefern MKTG Planner
    • Assist team with managing events in the system (ie: package changes, date changes, new program entry, etc)
    • Help vendors with navigating the system (ie: intro to the planner call, sign up assistance, etc)
    • Assist Shopper Marketing & Retail Media to maintain records of participation history & billing of campaigns managed through the Wakefern MKTG Planner
    • Assist Shopper Marketing team and Retail Media team with building awareness of the Wakefern MKTG Planner for tail and torso brands to access event and packages and self-service media
  • Managing all native placement ads
    • Collecting assets from vendors
    • Entering all programs into Monday
    • Reviewing creative to ensure adherence to WF template guidelines/approval
    • Creating and delivering native placement campaign reports

Required Qualifications:
  • Bachelors Degree required or comparable experience
  • 5 or more years of experience in Retail Media, onsite media, digital media, grocery; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
Individual Competencies:
  • Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Adaptable: Responds to change with a willingness to learn new ways to accomplish work objectives with a positive attitude.
  • Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
  • Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
  • Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
  • Communication: Giving and receiving messages and information in written, oral, and visual formats concisely for a complete understanding of meaning and intent.
  • Collaboration: Works collaboratively with others to achieve group goals and objectives.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Duties responsibilities and activities may change, or new ones may be assigned at any time with or without notice. While performing the duties of this job, the associate is:
  • Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
  • Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
  • Regularly required to remain in a stationary position.

As an Inmar Associate, you:
  • Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
  • Treat clients and teammates with courtesy, consideration and tact; you also can perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
  • Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
  • Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
  • Understand that results are important and focus on turning mission into action to achieve results following the principles of agile, dynamic execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
  • Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
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We are an Equal Opportunity Employer, including disability/vets.