Client Success Manager, Philadelphia
4 weeks ago
About vialytics
We've created an AI-based solution for municipal road management, making our customers' lives easier and our product award-winning. Our team is building out our world-class operations in the US.
This is an opportunity to help bring our product to a brand new market, working with a collaborative and ambitious team. If you're a master at relationship building and excited by a hands-on role, we'd love to speak with you.
This role requires about 35% travel to visit clients, so a vehicle is required.
Key Responsibilities:
- Act as the primary point person for our customers, building strong relationships
- Understand customers' needs and challenges, supporting them in problem-solving
- Ensure a positive onboarding experience, including project kick-off and training
- Relay feedback to the product team
- Support the team in developing efficient processes
- Recognize sales opportunities within existing customers and manage upsells and contract extensions
- Contribute to overall team success goals, NPS scores, and KPIs
Requirements:
- 3-5+ years of experience in customer success/account management
- Experience setting up scalable processes in a SaaS environment
- Experience collaborating with a product team
- Experience in contract negotiations
- Empathetic, with a love of people and relationships
- Strong verbal and written communication skills
- Open-minded, up for new challenges, and a commitment to excellence
- A valid driver's license and car are required for this role.
Benefits:
- Paid time off: vacation days, sick leave, and parental leave
- Highly competitive medical, dental, and vision insurance
- Professional Development budget
- 401k plan
- Remote work
- Referral Bonus
vialytics provides equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.
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