Senior Manager Customer Success

23 hours ago


Edison, New Jersey, United States Maxis Clinical Sciences Full time
Job Title: Senior Manager Customer Success

We are seeking a highly skilled Senior Manager Customer Success to join our team at Maxis Clinical Sciences. As a key member of our organization, you will be responsible for ensuring the successful implementation and utilization of our clinical and digital services.

Job Responsibilities:
  • Lead the development and execution of customer success strategies to drive business growth and customer satisfaction.
  • Collaborate with cross-functional teams to identify and prioritize customer needs and develop solutions to meet those needs.
  • Provide expert-level guidance and support to customers on the use of our clinical and digital services.
  • Develop and maintain strong relationships with key customers and stakeholders to ensure ongoing business growth and customer satisfaction.
  • Stay up-to-date with industry trends and emerging regulations to ensure our services remain compliant and competitive.
Requirements:
  • Minimum 5 years of experience in a customer success or similar role in the pharma industry.
  • Proven track record of driving business growth and customer satisfaction through effective customer success strategies.
  • Excellent communication and interpersonal skills with the ability to build strong relationships with customers and stakeholders.
  • Strong analytical and problem-solving skills with the ability to identify and prioritize customer needs.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
About Maxis Clinical Sciences:

Maxis Clinical Sciences is a leading provider of clinical and digital services to the pharma industry. We offer a comprehensive range of services including clinical data management, clinical analytics, patient-centric technology enablement services, statistical analysis and reporting services, data anonymization services, RWD aggregation and curation services, etc.

We operate with a problem-solving approach that believes in promoting genuine relationships and steady communication. Our teams are located across the world's 3 largest continents - North America, Europe, and Asia - and we provide 24×7 delivery globally.



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