Security Assistant

1 week ago


Colorado Springs, United States Transportation Security Administration Full time

This Security Assistant position is located Operations Support (OS), Intelligence & Analysis, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to:
Adheres to security procedures and protocols while determining passenger vetting status, conducting watchlist checks, and verifying passenger identity.
Uses sound judgment and critical thinking in time sensitive situations while interpreting oral input from customers and written input from databases.
Resolves customer-service and security inquiries per established procedures or escalates to Supervisor when necessary. Able to preview information, conduct research, and provide solutions in a time-constrained environment.
Utilize government and commercial databases to verify the vetting status of traveling passengers and gate pass holders, conducting watchlist checks, and establishing identity of passengers who do not present acceptable identification.
Creates daily reports and log entries in call tracking database to indicate the nature of the call, specific research results, and the disposition of the call.
Supports program analysis functions and processes, i.e., applies analytical techniques to perform a combination of routine and multiple and varying assignments assisting managers and other employees in day-to-day operations.
Provides a variety of support functions in assisting airline operators and secure flight analysts regarding vetting issues for the traveling public.
Builds and maintains collaborative relationships with both internal and external stakeholders to support special initiatives, business processes, and procedures related to passenger resolution, watchlist or database checks, and identity verification.
The F Band performs the duties and responsibilities similar to the G Band, but under a closer degree of supervisory controls.



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