Front Office Manager

2 days ago

Dallas, United States Island Hospitality Management Full time
Full-time Description

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.


This position may require flexible scheduling availability.

Requirements

Job Requirements:

  • Ensure that departments achieve or exceed guest's service expectations
  • Prepare team member schedules in accordance with budgets and business forecasts
  • Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
  • Recommend local attractions and restaurants for guests to visit
  • Inform guests of all hotel services and amenities
  • Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
  • Work with other departments to ensure maintenance requests are being communicated and completed and only clean and functional rooms are being assigned upon check-in
  • Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Qualifications:

  • Ability to operate hotel PMS Systems
  • Ability to multitask, prioritize and manage time
  • Highly motivated team player with strong initiative and desire for achievement
  • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
  • Ability to work well in stressful situations
  • Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.


Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.


Team Member Wellness Program: How We Thank You For All You Bring To The Team


Rewarding Benefits Package:

  • Healthcare including Medical, Dental, and Vision Insurance
  • HSA & FSA plans available
  • Dependent care FSA
  • Identity Theft Protection Insurance
  • Commuter benefits including transit & parking
  • Pet Insurance
  • PTO and Payroll Incentives for Annual Wellness Exams
  • Employee Assistance Program
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
  • Paid Sick and Vacation Time
  • Family Leave
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

  • Incentive based bonus program
  • Free room nights at our hotels and employee discounts within your hotel brand
  • Discounts for friends and family within your hotel brand
  • Team Member of the Month, Quarter, and Year recognition and bonus
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
  • Career Growth through our in-house training program with a path personalized to your desired goals
  • Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

  • Front Office Coordinator

    1 week ago

    Dallas, Texas, United States Private Dental Office Full time

    About Our Private Dental OfficeWe are a reputable and welcoming private dental office seeking a highly skilled and detail-oriented Front Office Assistant to join our team. As the face of our practice, you will be responsible for providing exceptional patient care and ensuring a seamless experience for all guests.Key Responsibilities:Manage patient schedules...

  • Front Office Manager

    2 weeks ago

    Dallas, Texas, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key ResponsibilitiesGuest ServicesAnticipate and respond to...

  • Front Office Manager

    1 week ago

    Dallas, Texas, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Remington. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key ResponsibilitiesGuest ServicesAnticipate and respond to...

  • Front Office Operations Manager

    1 week ago

    Dallas, Texas, United States AccorHotel Full time

    {"title": "Assistant Front Office Manager", "description": "Lead the Front Office TeamAs an Assistant Front Office Manager at Fairmont Dallas, you will be responsible for leading the Front Office team and ensuring exceptional guest experiences. Your leadership skills and ability to motivate your team will be key to our success.Key ResponsibilitiesLead and...

  • Front Office Manager

    2 months ago

    Dallas, United States Warwick Hotel Full time

    Job DescriptionJob DescriptionThe Historic Warwick Melrose is seeking an energetic individual that is goal oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence.POSITION PURPOSEOversee the daily operations of the front office. Ensure that front desk and...

  • Assistant Front Office Manager

    1 month ago

    Dallas, United States The Westin Dallas Park Central Full time

    DescriptionAt Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!We understand what it takes to be a part of something great. We will encourage you to bring your true self...

  • Front Office Manager

    1 week ago

    Dallas, Texas, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. The successful candidate will be responsible for overseeing the daily operations of the Front Office Department, ensuring quality standards are met, and providing exceptional customer service to our guests.Key ResponsibilitiesManage...

  • Front Office Operations Manager

    2 weeks ago

    Dallas, Texas, United States Remington Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at Remington. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesGuest Relations: Anticipate and respond to guest needs, maintaining a...

  • Front Office Manager

    1 week ago

    Dallas, Texas, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at the Aloft Dallas Downtown hotel. As a key member of our management team, you will be responsible for overseeing the daily operations of the Front Office Department, ensuring exceptional guest satisfaction and maximizing departmental performance.Key...

  • Front Office Supervisor

    1 day ago

    Dallas, Texas, United States Westin Dallas Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Westin Dallas Downtown. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Greet...

  • Front Office Supervisor

    1 day ago

    Dallas, Texas, United States Westin Dallas Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Westin Dallas Downtown. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Greet...

  • Front Office Operations Manager

    4 weeks ago

    Dallas, Texas, United States Accor North America Full time

    Team Leadership & Development:Oversee the Front Desk Manager, Fairmont Gold Manager, Chef Concierge, and Royal Service Manager. Guide performance evaluations, offer constructive feedback, manage disciplinary matters, and conduct comprehensive performance assessments. Recognize training needs within the department to enhance service quality and operational...

  • Dental front office coordiantor/Manager

    4 months ago

    Dallas, United States Sweta Sheth DDS Euless PLLC Full time

    Job DescriptionJob DescriptionImmediate opening with great pay Dental office in Far north Dallas/carrollton is in need of an experienced front desk person/Front office Manager. Previous experience in the dental field is REQUIRED. Must be dedicated, with a lot of energy, excellent communication and phone skills, and excellent customer service to grow with our...

  • Front Office Manager

    2 weeks ago

    Dallas, Texas, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Manager to join our team at Marriott International Inc. As a key member of our hotel's management team, you will be responsible for leading the Front Office Department and ensuring exceptional guest service and satisfaction.Key ResponsibilitiesLead and manage the Front Office Department,...

  • Assistant Front Office Manager

    2 weeks ago

    Dallas, Texas, United States Crescent Services Full time

    Job Summary:Crescent Services is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for leading the guest service team and managing the daily operations of our hotel.Key Responsibilities:Coordinate with the Front Office Manager to oversee the front office...

  • Assistant Front Office Manager

    1 week ago

    Dallas, Texas, United States Crescent Services Full time

    Job Summary:Crescent Services is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office team, you will be responsible for leading the guest service team and managing the daily operations of our hotel.Key Responsibilities:Coordinate with the Front Office Manager to oversee the front office...

  • Front Office Manager

    5 months ago

    Dallas, United States QC Kinetix DallasHouston Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceHealth insuranceVision insurance The front office manager is a critically important role in our clinics and helps optimize the efficiency of our clinics, performs administrative functions such as scheduling appointments, handling cancellations, gathering...

  • Front Office Representative

    2 weeks ago

    Dallas, Texas, United States RAYUS Radiology Full time

    Job SummaryRAYUS Radiology is seeking a highly organized and detail-oriented Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing exceptional patient service and support to our patients and referring professionals.Key Responsibilities:Registration: Greet and check-in patients scheduled for imaging...

  • Front Office Supervisor

    1 week ago

    Dallas, Texas, United States Highgate Hotels Full time

    {"title": "Front Office Supervisor", "overview": "As a Front Office Supervisor at Highgate Hotels, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. You will be the face of our hotel, greeting guests and answering their inquiries in a timely and courteous manner. Your attention to...

  • Front Office Coordinator

    4 weeks ago

    Dallas, Texas, United States Htel Swexan Full time

    Company Overview Htel Swexan, a distinguished establishment within the Harwood Hospitality Group, epitomizes a sophisticated blend of tradition and modernity. This unique hotel draws inspiration from iconic cities around the globe, creating an unparalleled atmosphere that invites guests to immerse themselves in culture and elegance. Designed to cater to a...