Knowledge and Communications Manager

3 weeks ago

Washington, United States Amentum Full time

This position is contingent upon Customer approval, funding, and position availability.

POSITION SUMMARY

Amentum seeks qualified Knowledge and Communications Manager(s) in anticipation of an award.  The Knowledge and Communications Manager shall oversee and control all communications and knowledge management aspects of the project.  The project requires a robust communications and knowledge management strategy that contemplates frequent and compelling communications materials, sharing of status and successes and management with a wide range of global stakeholders in multiple languages, the capturing, sharing and accessibility of program metrics and results and a multi-platform approach for disseminating program work.

The Knowledge and Communications Manager shall develop and champion the program knowledge management strategy and ensure programmatic alignment with the objectives of the customer and organization. The ideal candidate will bring experience developing effective knowledge management frameworks, capturing and translating programmatic achievements into compelling communications materials, experience working across myriad platforms, establishing good rapport with organizational and customer stakeholders to foster a collaborative environment focused on telling the stories of programmatic excellence. S/he will mirror our culture of synergy, collaboration, flexibility, adaptability, integrity, transparency and growth. Candidates must be comfortable working in a dynamic and high-energy environment.

This position will be considered fully remote but must be able to accommodate the Eastern US time zone.

DUTIES:

  • Establish a culture of knowledge sharing by developing and implementing a comprehensive communications and knowledge management strategy, a concrete roll out plan, metrics and standard operating procedures tailored to specific requirements of the prospective award.

  • Provide training, coaching and mentoring to staff to ensure all understand the objective of the strategy and knowledge management processes and hold staff accountable for actively supporting and contributing to achievement of objectives.

  • Translate technical and operational information into compelling communications materials and led the coordination, development and quality control of all programmatic communications materials and reports.

  • Set up comprehensive program specific knowledge management systems, including filing parameters, and perform ongoing reviews and monitoring to ensure all documentation is saved in the appropriate location and is up to date.

  • Review knowledge management strategy and approach at least once a year, implementing course-corrections, identifying risks and areas for improvement and sharing any proposed updates with leadership.

  • Responsible for ensuring appropriate controls of information accessibility for files (ie. finance and human resources)

  • Work collaborative with internal and external stakeholders to promote and optimize knowledge assets.

  • Develop, oversee and monitor program-wide communications, ensuring all contractual requirements and approvals are met and secured ensuring timely messaging, seamless exchange of information, resolution of issues, responsiveness to customer feedback, and implementation of communication improvements.

  • Develop and plan the structure and content for a program-wide database of cost-saving initiatives, lessons learned, and improvements implemented to use in award fee evaluations, leadership reports, management decisions, and corrective action plans.

  • Establish goals and metrics to strengthen customer relationships through improved frequency, documentation, and tone of communications. Prepare annual self-evaluations in collaboration with technical and operational team.

  • Help technical team capture know knowledge and share programmatic reports with HQ leadership team.

  • Support project leadership in crafting internal and external communications, newsletters and other materials as required,

  • Serve as Executive Editor for the program performing QA/QC of all knowledge assets prior to dissemination, submission, and distribution.

  • Perform other duties and special projects as required.

REQUIREMENTS:

  • Minimum ten (10) years of experience working in a combination of communications, knowledge management, public relations, organizational development, program management environment. Experience with USAID and/or Global Health stakeholders preferred.

  • Well-developed communication skills with ability to interface with multiple levels of internal and external stakeholders is required.

  • Experience using multiple platforms for knowledge sharing.  

  • Ability and willingness to travel to austere environments as and when needed (approximately 10%) is required.

Education: A bachelor’s degree in communications, education, business, management, knowledge and/or information management, international affairs, global health or associated discipline from an accredited college is required. 

Language Skills: Proficiency in written and oral English language.

Knowledge, Skills, and Abilities:

  • Organization, time management and strong interpersonal and cross-cultural skills required.

  • Leadership, effective communication, problem-solving, coaching and teamwork skills are required.

  • Proven ability to develop and implement knowledge management strategies and develop high quality communications products.

  • Influencing ability to ensure all team engagement in strategy implementation, knowledge capture and dissemination.

  • Well-developed communication skills with ability to interface with multiple levels of internal and external stakeholders is required.

DESIRED QUALIFICATIONS:

  • Experience with USAID and/or Global Health stakeholders preferred.

  • Additional language skills in French a plus.

This position is contingent upon Customer approval, funding, and position availability.

       

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran’s status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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