Business Process Development Specialist
3 weeks ago
The person assigned to the Management and Program Analyst position will be responsible for the timely development of high-quality systems, services, and programs that area aligned with the Agency and the Director's priorities that support the mission of the Agency in close collaboration with subject-matter experts and the agency leadership.
Serves as the Agency's subject matter expert on the business process design, development, and implementation.
Business Process Development and Management
Analyzes, formulates, and develops ideas, concepts, and methodology for new or revised policies, procedures, and systems for designing, implementing, and evaluating programs.
Assesses strategic objectives, program and project design, and methodology used, to determine that they will accomplish established objectives.
Plans and develops quality programs, procedures, and methodologies to improve the effectiveness of work methods and management controls for a major agency component.
Manages varied and complex projects in conjunction with multiple project teams with precedent-setting results. Determines approach to achieve objectives, identifies specific steps, and decides on meetings, information and other input regarding project development and implementation.
Program Design Advice and Guidance
Provides advice and guidance to resolve, implement, or manage program issues that involve major areas of uncertainty in approach or methodology.
Analyzes, defines, documents, assesses, and scrutinizes the Agency business processes or programs and then identifies areas for potential programming gaps and needs with the focus on streamlining operations or developing solutions that allow for improved efficiency or efficacy.
Reviews, advises on, and conducts analyses, evaluations in support of organizational programs, systems, and processes.
Presentation of Findings and Recommendations
Prepares and delivers oral presentations to a variety of audiences within the agency system, service, and program development and implementation matters, and other areas specifically researched, analyzed, and process mapped.
Facilitates and tracks progress of business process mapping and operation efficiency improvement activities for systems, services, and programs and provides periodic updates as directed.
Presents findings and recommendations on complex issues or problems impacting major projects.
Recommendations impact program operations/ efficiencies, resources need, and long-range implementation and administration of CSOSA programs.
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