Current jobs related to Associate Director, Student Services Center - Detroit - Wayne State University

  • Director, Academic, College of Education Student Success Center

    1 month ago

    Detroit, Michigan, United States Wayne State University Full time

    Director, Academic, College of Education Student Success Center Wayne State University is searching for an experiencedDirector, Academic, College of Education Student Success Centerat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are...

  • Director, Academic, College of Education Student Success Center

    1 month ago

    Detroit, United States Wayne State University Full time

    Director, Academic, College of Education Student Success Center Wayne State University is searching for an experiencedDirector, Academic, College of Education Student Success Centerat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds...

  • Director of Student Engagement and Experience

    1 day ago

    Detroit, Michigan, United States College for Creative Studies (CCS) Full time

    About the RoleWe are seeking a highly motivated and experienced professional to serve as the Director of Student Engagement and Experience at the College for Creative Studies (CCS). This is a key leadership position that will play a critical role in shaping the student experience and fostering a sense of community among our students.Key...

  • Distribution Center Associate

    4 days ago

    Detroit, United States Kelly Services Part time

    Job DescriptionJob DescriptionThink the best job opportunities are far away? Think again. Great opportunities are right here in your backyard. Kelly® is looking for a Sortation Center Associate in Detroit. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.Salary/Pay Rate/Compensation:•...

  • Distribution Center Associate

    1 day ago

    Detroit, Michigan, United States Kelly Services, Inc. Full time

    Job Summary:Kelly Services, Inc. is seeking a highly motivated and detail-oriented Distribution Center Associate to join our team. As a key member of our warehouse operations, you will be responsible for ensuring the efficient receipt, storage, and shipment of goods.Key Responsibilities:Operate a forklift to move inventory and supplies within the...

  • Radiology Program Director

    1 week ago

    Detroit, Michigan, United States Detroit Medical Center Full time

    Job SummaryWe are seeking a highly experienced and skilled Radiology Program Director to lead our School of Radiologic Technology at the Detroit Medical Center. As a key member of our team, you will be responsible for managing the day-to-day operations of the program, ensuring compliance with accreditation standards, and developing and implementing...

  • Physician - Medical Director

    3 months ago

    Detroit, United States Corktown Health Center Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:Under the direction of the Chief Executive Officer, the Medical Director is the lead clinician in charge of all aspects of medical patient care services provided by Corktown Health including ancillary services such as laboratory and pharmacy services. Working from a solutions-oriented approach, the Medical...

  • Student Services Coordinator

    1 week ago

    Detroit, United States SER Metro-Detroit Full time $55,000 - $65,000

    Job DescriptionJob DescriptionJOB TITLE: Student Services CoordinatorDIVISION: Youth ServicesDEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School)LOCATION: Samaritan Center (East) and Youth Reengagement Center (Southwest) REPORTS TO: PrincipalFLSA STATUS: Exempt/SalariedCLASSIFICATION: Full-Time RegularAPPROVED DATE: 2/29/2024 JOB SUMMARY:...

  • Student Services Coordinator

    4 days ago

    Detroit, United States SER Metro-Detroit Full time

    Job DescriptionJob DescriptionJOB TITLE: Student Services CoordinatorDIVISION: Youth ServicesDEPARTMENT: SER YouthBuild Learning Academy (SER Metro Charter School)LOCATION: Samaritan Center (East) and Youth Reengagement Center (Southwest) REPORTS TO: PrincipalFLSA STATUS: Exempt/SalariedCLASSIFICATION: Full-Time RegularAPPROVED DATE: 2/29/2024 JOB SUMMARY:...

  • Director Medical Staff Services

    3 weeks ago

    Detroit, MI, United States Detroit Medical Center Shared Services Full time

    The Detroit Medical Center (DMC) is a nationally recognized health care system that serves patients and families throughout Michigan and beyond. A premier healthcare resource, our mission is to help people live happier, healthier lives. The hospitals of the Detroit Medical Center are the Children's Hospital of Michigan, Detroit Receiving Hospital, Harper...

  • Chief of Student Engagement

    1 week ago

    Detroit, Michigan, United States College for Creative Studies (CCS) Full time

    STATUS: Full TimeDIVISION: Student AffairsREPORTS TO: Dean of StudentsSUPERVISES: Assistant Director of Student Engagement, Student Engagement Coordinator, Esports ManagerFLSA STATUS: ExemptPosition OverviewThe Chief of Student Engagement is responsible for providing strategic leadership to the Office of Student Engagement, which encompasses various...

  • Associate Director of Operations, Poison Control

    2 weeks ago

    Detroit, United States Wayne State University Full time

    Associate Director of Operations, Poison Control - Department of Emergency Medicine Wayne State University is searching for an experiencedAssociate Director of Operations, Poison Control - Department of Emergency Medicineat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan...

  • Coordinator of Student Engagement

    2 weeks ago

    Detroit, Michigan, United States NAFSA Full time

    Job ID: AH9971Position Classification: FT AdministratorPosition Overview: The primary responsibility of the Student Support Services Specialist is to enhance the academic journey and overall welfare of students. This includes providing academic guidance, addressing student concerns, and ensuring the efficient handling of advising-related documentation within...

  • Community Center Operations Manager

    5 days ago

    Detroit, Michigan, United States Matrix Human Services Full time

    Job SummaryUnder the supervision of the Division Director, the Director of Community Development is responsible for the overall operation and management of activities at the Matrix Community Center. This includes securing tenants, Mission Partners, and other entities to raise funds and promote the program.Key ResponsibilitiesActively participates as a member...

  • Associate Market Clinical Director

    2 weeks ago

    Detroit, United States ChenMed Full time

    We’re unique.  You should be, too.We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Student Recruitment Specialist

    2 weeks ago

    Detroit, Michigan, United States Detroit Job Corps Center Full time

    Detroit Job Corps Center is seeking a dedicated and passionate Outreach and Admissions Counselor to join our team. We are committed to providing young people with the skills and resources they need to succeed in today's competitive job market. As an Outreach and Admissions Counselor, you will play a vital role in connecting eligible individuals with our...

  • Student Athlete Support Specialist

    2 weeks ago

    Detroit, United States Wayne State University Full time

    Student Athlete Support Specialist Wayne State University is searching for an experiencedStudent Athlete Support Specialistat its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted...

  • Learning & Development Director

    3 weeks ago

    Detroit, United States City Year Full time

    Application Instructions Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field. Active City Year Staff members must login to Workday to apply internally. Number of Positions: 1 Position Overview City Year Detroit is seeking a Learning & Development Director (L&D...

  • Child and Adolescent Psychiatrist

    5 days ago

    Detroit, Michigan, United States StoneCrest Center Full time

    Job SummaryWe are seeking a highly skilled and experienced Child and Adolescent Psychiatrist to join our team as a Medical Director at StoneCrest Center. As a key member of our leadership team, you will be responsible for providing exceptional patient care, leading our medical staff, and driving business growth.Key ResponsibilitiesMedical Leadership: Provide...

  • Center Performance Leader

    5 days ago

    Detroit, Michigan, United States European Wax Center Full time

    Job SummaryWe are seeking an exceptional Assistant Center Director to assist in overseeing operations and driving performance at our European Wax Center location. As a key member of our management team, you will be responsible for leading a high-performing team, fostering a positive work environment, and delivering exceptional customer experiences.Key...

Associate Director, Student Services Center

1 month ago

Detroit, United States Wayne State University Full time

Associate Director, Student Services Center

Wayne State University is searching for an experiencedAssociate Director, Student Services Centerat its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Position Purpose:

The Associate Director of the Student Services Center is responsible for the direct oversight to the Student Services Center team within the Office of Student Financial Aid and is responsible for administering the efficient operation and continuous improvement of centralized student services. Promote and provide an organizational framework that ensures direct quality customer service and support to students, faculty, staff, prospective students, and their families in various disciplines including but not limited to Admissions, Financial Aid, and Registration. This position plays a key role in managing staff, ensuring exceptional customer service, and collaborating with various university departments. The associate director reviews and advises the supported units on trends and ways to improve services and is the lead systems administrator for the case management/CRM system within enrollment management.

Essential Functions:

Direct and oversee staff. Recruit, hire, train, direct daily activities, discipline and develop the staff to ensure accurate and timely customer service and service delivery. Conduct regular staff meetings, training sessions, and performance evaluations to ensure high standards of service.

Training and development. Keep current on service area and technical expertise of service areas. Develop and continuously update training for full-time staff. Present and train on new concepts and information. Incorporate professional development opportunities for the team.

Collaborate with the home offices to keep up-to-date with changes to policies, procedures, and regulations to ensure quality customer service.

Lead system administrator for CRM/case management tool for users across service offices. Technical lead on phone system. Responsible for updating and maintaining templates and messaging for these systems.

Implement quality assurance measures to maintain high standards of service, accuracy, and compliance with federal, state and university policies. Monitors and evaluates the outcome of services offered in person, by telephone or through email, and recommends changes. Prepares and compiles data pertaining to services and business processes and identifies opportunities for service improvement. Conduct regular audits to assess the integrity of data and adherence to established standards. Adapts work to model best practices across the “one-stop shop” philosophy for student services.

Utilize data analytics to assess the effectiveness of One-Stop-Shop services, identify trends, and generate regular reports for university leadership. Make data-driven recommendations for continuous improvement and resource allocation.

Represent Enrollment Management and serve in a liaison capacity to internal and external customers to promote WSU and work to identify customer expectations to improve service quality. Represent the department head at various meetings.

Perform other related duties as assigned.

Minimum Qualifications:

Education: Bachelor’s degree

Experience: Specialist (minimum 5 years of job-related experience).

Requires a minimum of 5 years' experience in at least one area of enrollment student services: financial aid, records and registration, or admissions, with at least two years in a supervisory role.

Knowledge, Skills and Abilities:

Leadership Skills:Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train staff and develop subordinate’s skills. Ability to foster teamwork among staff members. Ability to set and implement a self-directed agenda. Ability to prioritize work assignments to meet deadlines.

Teamwork and Peer Relationships:Ability to work with others at all organizational levels to ensure work is completed and objectives are met. Ability to be a contributing and constructive member of a unit. Demonstrates ability to build a collaborative, team environment within assigned areas.

Customer Focus: Motivates staff to establish and maintain effective relationships with customers and gains their trust and respect. Proactively identifies customer issues and quickly and effectively resolves customer problems.

Communication Skills: Expresses oneself clearly in conversations and interactions with others. Responds effectively to sensitive inquiries or complaints promptly. Writes clearly and informatively to explain complex issues. Fosters open communication within areas of responsibility.

Problem-Solving Skills: Gathers and analyzes information skillfully to resolve problems in a timely manner. Uses reason when dealing with sensitive and confidential situations.

Planning and Organizational Skills: Prioritizes and plans work activities; adapts to changing conditions. Communicates changes and progress. Flexible in dealing with frequent changes in priorities, workflow, or unexpected events.

Analytical and Technical Skills : Strong understanding of Banner or other student information systems, with ability to interpret data and information. Experience working within a CRM solution preferred. Demonstrated ability to manage technology and automated business processes. Ability to compile and assess statistical data. Proficient in the use of the Microsoft 365 Suite of solutions specifically Outlook, Teams, OneNote, and Excel.

Preferred qualifications:

Master’s degree preferred

School/College/Division:

H92 - Student Affairs

Primary department:

H9245 - Enrollment Management CRM

Employment type:

  • Regular Employee

  • Job type: Full Time

  • Job category: Staff/Administrative

    Funding/salary information:

  • Compensation type: Annual Salary

  • Annual Salary: To be determined

    Working conditions:

    Normal office environment

    Job openings:

  • Number of openings: 1

  • Reposted position: No

    Background check requirements:

    University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.

    Equal employment opportunity statement:

    Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.