Center Performance Leader

6 days ago


Detroit, Michigan, United States European Wax Center Full time
Job Summary

We are seeking an exceptional Assistant Center Director to assist in overseeing operations and driving performance at our European Wax Center location. As a key member of our management team, you will be responsible for leading a high-performing team, fostering a positive work environment, and delivering exceptional customer experiences.

Key Responsibilities
  • Drive Center Performance: Lead your team to achieve exceptional results, exceeding national company records and setting new standards for excellence.
  • Team Development: Infuse your team with a passion for creating outstanding customer experiences, fostering a positive work environment that encourages ideas and innovative problem-solving.
  • Performance Coaching: Coach team members to achieve their full potential, using available metrics and encouraging professional growth through achievement and accountability.
  • Process Implementation: Implement and execute systems and processes consistent with a high-performing franchise, ensuring seamless operations and exceptional customer experiences.
  • Reporting and Analysis: Create visual tracking and analytical reports using Excel, Word, and PowerPoint to inform business decisions and drive performance.
  • Customer Focus: Spend 85% of your time interacting with customers, providing exceptional service, and resolving issues in a timely and professional manner.
  • Administrative Tasks: Perform administrative duties as assigned by management, including organizing outreach and marketing events.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of experience in customer service and sales preferred.
  • Skills: Proven track record of success in sales and team building, excellent customer service and social skills, ability to work a flexible schedule, and reliable transportation.
Perks and Benefits
  • Paid Training: Receive comprehensive training to develop your skills and knowledge.
  • Competitive Compensation: Earn a competitive salary, commission, and hourly base pay.
  • Benefits: Enjoy health, dental, and vision benefits, 401K planning, paid sick time off, and PTO on your birthday.
  • Employee Recognition: Participate in an employee of the month program and receive recognition for your achievements.
  • Complimentary Services: Enjoy complimentary eyebrow waxing and discounts on all waxing services and retail products.
  • Career Growth: Opportunities for career advancement to center manager, regional trainer, and regional manager.


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