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Service and Installation Coordinator

1 month ago

Van Buren, United States Johnson Equipment Company Full time

Since 1959, Johnson Equipment Company has provided the safest, most reliable dock and door products available on the market. These products combined with the most professional sales representatives and service technicians have led us to the enviable position of the largest independent loading dock, industrial door, and in plant lift specialist in the United States. As part of this growth, we have an opening for Service and Installation Coordinator in the Van Buren area.

The position will provide support and administration for the branch and sales representative.

Essential Duties and Responsibilities

· Field incoming service calls and provide exceptional customer service

· Provide administrative support to Territory Manager

· Correspond with general contractors and direct customers regarding installation deadlines, scheduled installation dates, safety training, OSHA, JHA’s and lift requirements

· Enter all cost associated with project into database; including labor, rental equipment, stock materials and purchase orders

· Coordinate dispatching of service requests with customer and Territory Manager

· Coordinate job site deliveries and offloading with multiple freight carriers

· Serve as accounting liaison to assist customers with billing or other related inquiries

· Work closely with accounting department to ensure installation jobs are closed in a timely manner

· Process manufacturer warranty claims and follow up to ensure all requirements for replacement parts and/or credits have been met

· Maintain continuity of work operations by running weekly status reports and following up on outstanding parts orders, quote requests and billing issues

· Work closely with various manufactures to identify parts needed using parts manuals and serial numbers

· Order parts from multiple vendors through various systems and methods

· Track ordered materials and schedule job completion accordingly

· Provide product pricing or formal quotes to customers in the absence of Territory Manager availability

· Keep current Preventative Maintenance schedule for each customer’s frequency requirement

· Utilize knowledge of products and services to assist sales team and enhance customer experience

· Submit Subcontractor invoices to accounting for payment processing

· Fullfill duties of Service Manager as needed; inventory management, uniforms, yard maintenance

· Other duties as assigned or required

Skills/Experience

· 1 – 3 years basic administrative experience.

· Strong communication skills, verbal and written.

· Computer proficiency.

· Excellent customer service skills.

Education

· High School Diploma or GED required.

We are an equal opportunity employer, and we offer an excellent comprehensive benefits package with medical insurance that includes dental, vision and prescription cards, 401K plan, and a business casual office atmosphere.

Johnson Equipment Company is a smoke-free environment.

Job Type: Full-time

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:
• Monday to Friday

Experience:
• Customer service: 1 year (Preferred)
• Clerical: 1 year (Preferred)
• Salesforce: 1 year (Preferred)

Work Location: In person
Van Buren AR United States