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Customer Service Representative

2 months ago

Van Buren, Maine, United States Touchstone Communities Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Touchstone Communities. As a key member of our front-line staff, you will be responsible for providing exceptional customer service to our patients, residents, and veterans.

Key Responsibilities
  • Provide Administrative Support: Answer phone calls, respond to emails, and greet visitors in a professional and courteous manner.
  • Manage Front Desk Operations: Coordinate appointments, manage schedules, and maintain accurate records.
  • Communicate Effectively: Respond to customer inquiries, resolve issues, and provide information about our services and facilities.
  • Work Collaboratively: Collaborate with healthcare professionals, staff, and other stakeholders to ensure seamless communication and service delivery.
What We Offer
  • Competitive Compensation: A competitive hourly rate of $9 - $11 per hour.
  • Benefits Package: A comprehensive benefits package, including tuition reimbursement, 401(k) matching, and paid time off.
  • Opportunities for Growth: Professional development opportunities and a chance to advance in your career.
Requirements
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Excellent Communication Skills: Strong verbal and written communication skills are essential.
  • Customer Service Experience: Previous customer service experience is preferred.
Equal Employment Opportunity

We are an equal employment opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.