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Service Operations Coordinator I

2 months ago

Van Nuys, California, United States Climatec LLC Full time
Job Overview

About Climatec LLC

With over four decades of dedication, Climatec LLC has consistently focused on enhancing its workforce, technology, and service offerings to become a reliable partner in building solutions. As a key player in the Bosch Building Technologies Integrator Business across North America, Climatec stands out as a premier provider of building technologies and energy solutions, serving a vast array of clients daily. Our strategic alliances include top-tier suppliers of building automation, security, life safety, and energy efficiency technologies.

About Bosch Group

The Bosch Group is a privately owned supplier of cutting-edge technology and services, employing over 400,000 associates globally. Its unique ownership structure fosters entrepreneurial freedom and a long-term business vision. Bosch operates across four primary sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.

Position Level Descriptions:

Level 1: This level requires the ability to meet several objectives of the role, necessitating some supervision to ensure tasks are completed accurately and communication is effective.

Level 2: Individuals at this level consistently meet all objectives and provide mentorship and direct supervision to Level 1 roles.

Senior Level: Highly experienced professionals with a deep understanding of customer needs and solutions, possessing comprehensive knowledge of building controls, special systems, and mechanical and electrical systems.

Key Responsibilities:

  • Oversee the scheduling of specialists for all service agreements.
  • Manage daily scheduling for emergency and time-and-material projects.
  • Receive, verify, and enter service work orders and employee timesheets accurately.
  • Process orders for spare parts with attention to detail.
  • Collaborate with the Material Coordinator to maintain accurate employee truck stocks and expedite material usage and replacement.
  • Address customer satisfaction concerns and coordinate with relevant parties to enhance service quality.
  • Invoice for spare parts daily and for time-and-material work weekly.
  • Work closely with the Collections department to ensure timely collection of payments for services rendered.
  • Coordinate material orders and timing with the Material Coordinator to optimize cash flow and efficiency.
  • Engage with subcontractors or internal teams to maximize installation value.
  • Support Climatec and other contractors in resolving complex building operational issues.
  • Communicate with internal teams to ensure accurate labor tracking and productivity goals are met.
  • Provide guidance and input to assist in the estimation, design, installation, startup, commissioning, and training for building systems.
  • Engage with external entities such as consulting engineers and building owners to ensure precise and timely engineering.
  • Support ongoing service engineering and maintenance for existing building systems.
  • Keep the service management system updated to achieve optimal productivity.
  • Perform other duties as assigned.

Qualifications:

Basic Requirements:

  • High school diploma or equivalent.
  • A minimum of 2 years of experience in a Coordinator or Dispatcher role.
  • Experience in scheduling, customer service, or a related field.
  • Proficient in basic computer systems, including MS Office Suite and Outlook.
  • Ability to troubleshoot basic computer issues.
  • Strong verbal and written communication skills.
  • Empathy and problem-solving skills to effectively address and resolve issues.

Preferred Qualifications:

  • Associate's or Bachelor's degree in a relevant field.
  • 5 years of experience in scheduling, customer service, or a related field.
  • Familiarity with brands and platforms such as Lenel, Genetec, or similar security and surveillance systems.
  • Experience with Service Trade platform and/or Coins.
  • Advanced proficiency in MS Office Suite, particularly Excel and Word.
  • Experience in managing scheduling for service agreements.
  • Background in coordinating with Material Coordinators for inventory management.
  • Experience in handling customer satisfaction issues and coordinating resolutions.
  • Familiarity with invoicing processes for spare parts and time-and-material work.
  • Experience working with Collections departments to ensure timely payments.
  • Proven ability to coordinate material orders and collaborate with subcontractors for efficiency.
  • Knowledge of building systems, including installation, startup, commissioning, and training processes.
  • Experience in providing ongoing service engineering and support for building systems.
  • Ability to utilize service management systems for maximum productivity.

Physical Requirements:

  • Ability to lift and carry equipment and materials.
  • Capability to spend significant time standing and walking on construction sites.
  • Ability to climb stairs or ladders as needed.
  • Maintain a satisfactory driving record to operate a company vehicle.
  • Physical capability to kneel, stoop, and crawl as required.

Employee Benefits:

  • Medical, Dental, and Vision coverage.
  • Flexible Spending Accounts.
  • 401K with company match.
  • Life, AD&D, and LTD insurance.
  • Paid Vacation, Sick Leave, and Holidays.
  • Employee Assistance Program.
  • Pet Insurance.

Application Process:

Interested candidates are encouraged to submit their resume along with a cover letter outlining their relevant experience and qualifications. Please include any pertinent certifications or examples of successful project implementations.

Additional Information:

Climatec LLC is an equal opportunity employer and considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

All information will be kept confidential according to EEO guidelines.

Indefinite U.S. work authorization is required. Future sponsorship for work authorization is unavailable.