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Senior Product Manager- Commerce Platform

2 months ago

New York, United States Aircall Full time

Aircall is a place where voices are valued.


Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 18,000+ customers (and growing) to make authentic, human connections.


Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, or at home – everyone has a voice that is valued.


Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.


We are hiring a Product Manager - Commerce Platform.


Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution is not enough, we want to help organizations to improve their productivity by delivering them powerful and right on time data and insights.


A great part of the Aircall’s product value comes from its seamless integration with the other tools used by our customers. Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests.


We are looking for an Senior Product manager - Commerce Platform to work on our commerce capabilities: building self-service flows to drive expansion, ensuring retention of customers through product-led growth tactics, etc. This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success.

Your mission @Aircall:

  • Responsible for the “Commerce Platform” product scope, defining its vision to achieve the company’s goals and working with a team of 10+ engineers to deliver the expected value to users
  • Responsible for leveraging the Product Analytics team to take data-driven decisions on the path to objective achievement
  • Responsible for every part of the product related to critical revenue metrics: cancellation flows, add-ons selling strategy, AB tests on pricing experiments, billing experience, etc.
  • Responsible for aligning leaders of other functions around strategic product-led initiatives
  • Responsible for implementing product-led growth initiatives with the help of Aircall’s growth experts


We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.


+5 years of business experience using analytics to drive product results Extensive experience in working with B2B SaaS softwares as a Product lead You have successfully driven the release of several product, features or flows and closely monitored their impacts on business metrics You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision Clear, structured thinking and excellent communication skills You are fluent in English (Spanish or French will be a plus)


Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.


Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.


We’re creating a place where great people trust one another and thrive together.


People flourish at Aircall and now is the time to be part of the team and the journey we’re on.


Why join us?


🚀 Key moment to join Aircall in terms of growth and opportunities

💆‍♀️ Our people matter, work-life balance is important at Aircall

📚 Fast-learning environment, entrepreneurial and strong team spirit

🌍 45+ Nationalities: cosmopolite & multi-cultural mindset

💵 Competitive salary package & equity

🏨 Medical, dental, and vision insurance is 100% covered

📈 401k plan with company matching

✈️ Unlimited PTO — take the time you need to come to work feeling great

⭐️ Wellness, commuter, and childcare reimbursements

💚 Generous parental leave policy


DE&I Statement: 

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. 


We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.


We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.


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