Senior Manager, Client Development

3 months ago

New York, United States Richemont Full time

Are you a good match?

The ideal candidate for this role is required to have a bachelor’s degree, 7+ years of related CRM, client experience or client service experience. Excellent computer and organizational skills, excellent interpersonal skills with the ability to be proactive are required. We are also looking for excellent project management skills. Ability to represent the Maison to internal and external clients. The ability to multi-task work independently and with a team is essential.  Flexibility to travel as needed.

 

What are we expecting from you?

Reporting to the Director of Client Care & Development, you will be responsible for the rollout of the Americas CRM strategy & Clienteling programs by the deployment of the activation and clienteling strategy to foster long-term relationship with our clients. They liaise with Global CRM, local regional Client Development Managers, and local retail teams to build a relevant and client centric outreach plan, ultimately driving client loyalty to the Maison.

In this role, you will:

 

Manage the CRM Client Activation Strategy and Opportunities

  • Partner with Local & HQ counterparts to define objectives, content and launch of 50+ campaigns (50+ emails & 4 portfolio mailings) per year  
  • Collaborate to define client targeting depending on HQ guidelines, client insight findings and local needs and strategy  
  • Analyze and report on campaign efficiency, key learnings, and improvements   
  • Communicate with internal teams (boutiques, corporate) on the tools and the learnings  
  • Adapt tools for the Latin America Markets   

  

Ensure Regional clientelling strategy and action plans for retail are well understood and deployed 

  • In partnership, build and implement clientelling strategy for retail, including but not limited to clienteling time, clienteling programs, clienteling app usage
  • Collaborate with Client Insights to build a personalized and targeted client outreach plan for identified client segment  
  • Share internally the updated contact plan to ensure alignment with product launch strategy and product availability   
  • Ensure optimal use of clienteling tools by providing feedback and prioritizing Americas region needs with HQ
  • Train and refresh retail on the Clienteling App and strategies
  • Partner with regional client development managers to meet clientelling and loyalty objectives  

  

Support local activations through CRM actions  

  • Local projects include: L’ECOLE, Installations, New boutique Openings, Pop Ups etc. 
  • Work with cross-functional teams and HQ counterparts to develop strategy and tools
  • Analyze results for CRM actions  

 

 

More than a role…we recruit for a career

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

 

The recruitment process:  

Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization.  Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.

 

Richemont offers a generous compensation and benefits package for eligible employees.

 

 

Expected Salary Range- $120k - $130k

This role is eligible for annual bonus

 

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