Director of Outlet

3 weeks ago

Scottsdale, United States The Scottsdale Resort & Spa Full time
Job Summary

The purpose of the Director of Outlets is to oversee, control and administer all Food & Beverage outlets maintaining and exceeding property Brand Standards in each outlet.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service. Ensure that Guest Satisfaction Scores meet or exceeds goals. Maintains a favorable working relationship with all company associates to foster and promote a positive working environment. Work in a fast paced and customer service-oriented environment; perform duties under pressure and meet deadlines in a timely manner. Attend BEO, Staff and Food & Beverage Meetings. Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs. Perform Special projects as necessary for the General Manager and/or Food and Beverage Director Handle planning and execution of hotel sponsored events as required. Taste food and beverage products from all areas, to ensure quality and consistency. Market ideas and promotions (strategies) in the F&B Department. Monitor F&B Computer POS systems; Assists in monitoring of cashier procedures. Work job responsibilities of associates when business dictates. Handle Manager on Duty Responsibilities as required. Effectively control the flow of customers and the interaction between the front and back-of-house throughout service Ensure Team Members consistently maintain brand standards and high levels of customer service Handle all customer inquiries in an appropriate and professional manner Maintain outlet scheduling and payroll. Organizing and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count, daily specials, promotions, and menu changes. Maintain communication with all departments and attend relevant meetings. Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends. Monitor product quality and guest satisfaction in restaurant. Ensure that food quality is consistent, appealing, and prepared to guest specifications. Interact with guests to obtain feedback on quality of service and food in outlet. Maintain profitability of outlet to support overall hotel operations. Control payroll and equipment costs (minimizing loss and misuse). Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves. Ensure maintenance of equipment by calling for repairs and training staff on proper use. Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing. Provide clean and safe environment by assigning and assisting with cleaning. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to manager. Reports accidents, injuries, near-misses, property damage or loss to manager. Provides for a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). Perform any related duties as requested by manager. Assists other Restaurant Personnel when need. Knowledge, Skills & Abilities Thorough knowledge of Food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction. Knowledge of all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests. Hold a current Food Handler Card or in the process of being certified Ability to work under pressure and deal with stressful situations during busy periods. Knowledge of the appropriate table settings and service ware. Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions. Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel. Ability to remember, recite and promote the variety of menu items. Ability to operate beverage equipment, e.g., coffee maker. Minimum of 2-3 years as a Food & Beverage Supervisor and Hotel experience. Must have previous experience in a property of similar size and nature; must have Food & Beverage product and equipment knowledge. Physical Demands Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift. Lifting Thirty (30) pounds maximum. Constant standing & walking required Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing, and smiling. Benefits
  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Room Discounts
  • Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Hospitality Online

  • Food and Beverage Outlet Supervisor

    1 week ago

    Scottsdale, Arizona, United States DIMENSION HOSPITALITY Full time

    Job OverviewReports To: F & B Manager, Director of F&BSupervises: Greeter/Seater/Cashier, Server, Busser/Utility, Room Service Server, Runner, BartenderPosition Purpose: To oversee and manage the operations of the food and beverage outlet, ensuring efficient and friendly service to patrons.Key Responsibilities:Organizes dining reservations and coordinates...

  • Executive Culinary Director

    15 hours ago

    Scottsdale, Arizona, United States Hospitality Ventures Full time

    **Job Summary**As a seasoned Executive Culinary Director with Hospitality Ventures, you will be responsible for leading our culinary team to deliver exceptional dining experiences for our guests.**Key Responsibilities**• Develop and implement menus and pricing strategies for our outlets and banquets in collaboration with our sales team.• Conduct market...

  • Food & Beverage Manager

    2 months ago

    Scottsdale, United States The Scottsdale Resort & Spa Full time

    Job SummaryOversees all Food and Beverage operations, including restaurant, room service and lounge including greeting and escorting guests to tables, supervising all staff, and maintaining a courteous and efficient operation to deliver quality product and service to restaurant customers.Essential Job FunctionsThis description is a summary of primary...

  • Senior Chef

    19 hours ago

    Scottsdale, Arizona, United States Driftwood Hospitality Management Full time

    Job SummaryThe Executive Sous Chef - Culinary Operations Manager is a key member of the Driftwood Hospitality Management team, responsible for leading the culinary team to consistently deliver high-quality food and beverage experiences. This role requires a strong leader who can develop and implement creative menus, drive revenue growth, and maintain a safe...

  • Maintenance Technician I

    4 weeks ago

    SCOTTSDALE, United States Great Wolf Lodge Full time

    Pay: $20 per hour The Maintenance Technician 1 versees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment, buildings &...

  • Assistant Food

    2 weeks ago

    Scottsdale, United States Talking Stick Resort Full time

    Job Title: Assistant Food and Beverage ManagerDepartment: Food & BeverageFLSA Status: ExemptReports To: Orange Sky Restaurant ManagerSummaryUnder the direction of the Restaurant Manager or Beverage Manager, assists in the management and operation of a food and/or beverage outlet in the Food and Beverage Department.Supervisory ResponsibilitiesDirectly...

  • Content Marketing Specialist

    1 week ago

    Scottsdale, United States Alliance Defending Freedom Full time

    Alliance Defending Freedom - Content Marketing Specialist Location: Scottsdale, Arizona Everyone says they want to change the world. We’re looking for people who actually will. Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please visit...

  • Lead Mixologist for Holiday Events

    1 week ago

    Scottsdale, Arizona, United States AccorHotel Full time

    Company Overview With a remarkable influx of over 250,000 guests during the festive season, recognized by prominent media outlets, this event is a premier destination for holiday cheer. Embrace your hospitality skills and be part of a vibrant team dedicated to creating memorable experiences. Benefits: Exclusive employee discounts at various locations and...

  • Defined Contribution Consultant Relations Director

    1 month ago

    Scottsdale, Arizona, United States Bank of America Full time

    Defined Contribution Consultant Relations DirectorPennington, New Jersey;Chicago, Illinois; Scottsdale, Arizona; Lone Tree, Colorado; Boston, MassachusettsJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...

  • Maintenance Technician I

    2 weeks ago

    SCOTTSDALE, United States Great Wolf Lodge Full time

    Pay: $20 per hour The Maintenance Technician 1 versees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment, buildings &...

  • Maintenance Technician I

    3 weeks ago

    Scottsdale, United States Great Wolf Resorts Full time

    Job DescriptionPay: $20 per hour The Maintenance Technician 1 versees the day to day engineering operations in the lodge. This includes but is not limited to project management, general life safety, ordering, working with vendors. Responsible for completing preventative maintenance and repairs through-out the hotel guestrooms, public spaces, equipment,...

  • Content Marketing Strategist

    19 hours ago

    Scottsdale, Arizona, United States Alliance Defending Freedom Full time

    About the RoleWe are seeking a highly creative and strategic Content Marketing Specialist to join our team at Alliance Defending Freedom. As a key member of our Church & Ministry Alliance (CMA) team, you will be responsible for crafting compelling, Gospel-centered content across various platforms while ensuring that all materials align with our brand...

  • Room Service Server

    2 months ago

    Scottsdale, United States The Canal Club Full time

    Come join our genuine and heartfelt team in a gorgeous and high energy workplace where you can be your best!Summary of Position:The Room Service Server (In Room Dining Server) is responsible for ensuring the highest quality product is delivered to the guests in a prompt and courteous manner, whether it be meals or amenities!  The shifts we seek to fill are...

  • Content Marketing Specialist

    1 week ago

    Scottsdale, United States Alliance Defending Freedom Full time

    Everyone says they want to change the world. Were looking for people who actually will. Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please review our Statement of Faith and Doctrinal Distinctives. Content Marketing Specialist Alliance Defending Freedom is looking...

  • Content Marketing Specialist

    2 days ago

    Scottsdale, United States Alliance Defending Freedom Full time

    Everyone says they want to change the world. Were looking for people who actually will. Alliance Defending Freedom is an alliance-building legal organization that advocates for the right of people to freely live out their faith. Please review our Statement of Faith and Doctrinal Distinctives. Content Marketing Specialist Alliance Defending Freedom is looking...

  • Room Service Server

    2 months ago

    Scottsdale, Arizona, United States The Canal Club Full time

    Come join our genuine and heartfelt team in a gorgeous and high energy workplace where you can be your bestSummary of Position:The Room Service Server (In Room Dining Server) is responsible for ensuring the highest quality product is delivered to the guests in a prompt and courteous manner, whether it be meals or amenities The shifts we seek to fill are...

  • Manager, Food

    3 months ago

    SCOTTSDALE, United States Great Wolf Lodge Full time

    Pay: $0 per year - $0 per year The Lodge Food & Beverage Manager understands and leads the daily operations of multiple F&B areas, ensuring guest satisfaction, staff engagement, safety and profitability initiatives are achieved within the lodge environment. The F&B Manager’s key responsibilities include upholding brand standards in food safety/sanitation,...

  • Public Relations

    2 months ago

    Scottsdale, Arizona, United States Harkins Theatres Full time

    With 90 years of history, Harkins Theatres is looking for a Facilities Technician to perform preventative and routine maintenance of equipment and facilities for assigned buildings and/or properties. The Facilitiies Technician will also ensure assigned facilities are maintained and repaired to superior quality, minimizing downtime and ensuring a safe...

  • Facilities Maintenance Manager

    1 week ago

    Scottsdale, Arizona, United States Diocese of Phoenix Catholic Schools Full time

    POSITION SUMMARY: In alignment with the mission of the Diocese of Phoenix Catholic Schools, this role, under the guidance of the Facilities Director, is tasked with overseeing the maintenance operations of the educational institution. The individual will execute skilled and semi-skilled maintenance tasks, necessitating expertise in carpentry, plumbing, and...

  • Database and Annual Fund Coordinator

    2 days ago

    Scottsdale, United States Diocese of Phoenix Catholic Schools Full time

    Position: Database and Annual Fund Coordinator Supervisor: Reports to Director of Advancement POSITION OVERVIEW The Database & Annual Fund Coordinator will contribute to the development team by ensuring donor and sponsor records are accurate and analyzed. The position will use data to implement the annual fund through mail and email communication. PRIMARY...