Bilingual Wireless Account Security Representative
3 weeks ago
Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
As a part of Customer Experience Operations (CXO), the Field Operations team is the voice of the company to our customers with a focus on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions.
The Wireless Account Security Rep plays a crucial role in mitigating and preventing fraudulent activities on Boost Mobile member accounts by using tools and strategic questions to verify the identity of callers who are unable to verify with a frontline representative. The Wireless Account Security Rep also supports a variety of transactions on accounts once identity verification is passed.
Receiving inbound calls and providing real-time support to members
Using information and guidance in tools to perform account verification
Applying customer service skills to navigate challenging situations
Demonstrating a high level of integrity and trustworthiness when working with sensitive and confidential information
Must be able to speak with customers in Spanish and English
A High School diploma, GED, or equivalent call center experience
Minimum of 2 years of experience in one of the following: fraud prevention, wireless telecommunications, or other call center experience
~ Ability to analyze data, identify patterns, and recognize anomalies that may indicate fraudulent activity
Intermediate level of proficiency in Microsoft Office and/or G-suite applications
Must be flexible to accommodate changing business requirements
Willingness to work flexible schedules - pay differential of $2/hour applies to weekends and evenings
Starting hourly pay at $21.50 language differential
~ 5 monthly Sling Blue and Orange service
~$Medical, Dental, Vision Insurance
~ Tuition reimbursement
Grow with us and be amongst the first to help us disrupt the wireless industry.
Our representatives are built to work hard and rise and this role is a stepping stone into many other potential opportunities available within the company. We encourage personal and professional growth by supporting you with all the tools to advance your career.
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. From versatile health perks to new career opportunities, check out our benefits on our careers website.
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