Membership Database Administrator

2 weeks ago

Kansas City MO, United States Wholesale & Specialty Insurance Association Full time

MEMBERSHIP DATABASE ADMINISTRATOR
 
The primary goals of this position are to maintain functions associated with the WSIA member database, support Assistant Director of Technology Operations with any system upgrades or improvements and manage day-to-day IT operations for WSIA staff. Under the management of the Assistant Director of Technical Operations, the employee will be responsible for (1) maintenance and troubleshooting for all desktops, laptops, tablets and cell phones; (2) overseeing installation and maintenance of WSIA network and internet access, connectivity, and functionality; (3) supporting, maintaining and testing the WSIA backup and disaster recovery configurations; (4) serving as staff liaison with Insurtech Committee; and (5) traveling to and providing on-site support for WSIA events. Candidates for this position must be in the Kansas City area or willing to relocate.
 
Maintenance of all desktops, laptops, tablets and cell phones:
Keep track of all devices and software licenses.
Recommend upgrades, renewals and/or replacement of devices and software.
Implement solutions to maintain or upgrade WSIA devices and software.
Administer maintenance and upgrades, and establish documentation for disaster recovery procedures, for all WSIA technology systems including:
Backup power and internet supply.
On-site and cloud-based data backups, and servers and related functionality.
Security of all operations, association and membership data.

 
MANAGEMENT OF ALL WSIA THIRD-PARTY SOFTWARE TOOLS AND RELATIONSHIPS
Support and maintain third-party software packages for WSIA including but not limited to:
Office 365, including account setup and maintenance, troubleshooting and problem solving.
Adobe tools including Adobe Creative Suite.
Maintain member management system and work with third party vendors to develop reports utilizing system data for WSIA staff.
Evaluate fit of existing membership database for WSIA purposes; lead evaluation of alternative solutions for membership database and integration of website hosting, event registration, accounting and email systems.
Support WSIA team data needs including dashboard creation, data analysis and report preparation to meet business needs of staff in member communication and strategic planning.
Ensure all payments to third parties are remitted on time and work with Assistant Director of Technology Operations to prepare annual budgets for all WSIA technical systems.
 
WSIA WEBSITE, PHONE SYSTEM AND PRINTERS
Primary technical support for WSIA website and member portal:
Serve as primary support for the Website and Member Portal.
Lead project plans involving internal staff and/or third parties regarding website and member enhancements.
Provide primary support for WSIA Phone System, UnivergeBlue.
Secondary support in content development and delivery for Insurtech Conference, including:
Leading administration and communication with all presenters/panelists
Coordinating all panels and collection of presentation materials to ensure quality content
Travel to and support WSIA onsite meetings/events, minimally Underwriting Summit, Annual Marketplace, Insurtech Conference and Committee Day.
Responsible for technical support for pre-meeting badge printing, managing on-site attendee registration, setting and troubleshooting all on-site technology needs including office computer(s), printers and badge printers


 
Provide project management support on technology projects as assigned by the WSIA Leadership Team.
Lead initiatives related to technology solutions by identifying options, researching features/functions, presenting options to staff for consideration and leading project implementation.
Provide research and administrative support for budget preparation.

 
Bachelor's degree (B.A.) from four-year college or university; or equivalent combination of education & work experience, including demonstrated ability to manage technology projects from research through implementation.
 
Delivers superior support to WSIA staff and customer service to WSIA membership;
Willingness to travel to a minimum of four WSIA events per year, as necessary;
Proficient with Microsoft Office Windows and Microsoft Office (Word, Outlook Excel and PowerPoint);
Ability to lift 25 pounds when packing/moving materials associated with WSIA activities;
Experience with web content systems;
Technical and project management skills that will enable creation of a complete and detailed project plan;
Maintains confidentiality of private information. Protects and maintains the security of all confidential data to which this position has access. Immediately reports any misuse of this information to the Director of Government Relations.
 
The Wholesale & Specialty Insurance Association (WSIA) is a world-class member service organization representing the entirety of the wholesale, specialty and surplus lines industry. The Wholesale & Specialty Insurance Association was formed in 2017 through the merger of the American Association of Managing General Agents (AAMGA) and the National Association of Professional Surplus Lines Offices (NAPSLO).
WSIA members strive to build profitable business relationships in the wholesale, specialty and surplus lines insurance industry. Networking
Education
Talent recruitment and development initiatives
Regulatory and legislative advocacy
Promotion of wholesale value
Wholesale, U.Insurance Market, Associate and Service members, representing tens of thousands of individual brokers, insurance company professionals, underwriters and other insurance professionals worldwide conducting business in the U.WSIA members of all shapes and sizes gain a competitive advantage in the marketplace through active participation in the only association dedicated specifically to the wholesale, specialty and surplus lines insurance industry.
We are committed to providing equal employment opportunities to all qualified individuals without regard to the following legally protected characteristics: race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, sexual identity, caregiver status, military/veteran status, or any other characteristic protected by local, state or federal law. Database Administrator (DBA), Location:Kansas City, MO-64116

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