IT Service Management Analyst
2 weeks ago
*Description:* The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will collaborate with the Digital End User Experience team to identify service management opportunities with both internal support teams and IT service partners. The ideal candidate will have both an understanding and concern for the highest levels of customer service. PRINCIPAL ACCOUNTABILITIES
- Standard 40 hour work week - manager is in CT zone so may have to start work as early as 7AM Central US Time, could end their work day by 5PM Central US time
- Identify and develop reports identified by support teams
- Work with both internal and external support teams to identify support processes, knowledge documentation
- Assist with design requirements for self-service incidents and request forms
- Work with IT partners as required
- Identify opportunities in Service Management and work with internal support teams/IT partners to improve the service area (i.e. request fulfillment, incident resolution)
- Responsible for IT Service Management training program (documentation, scheduling, training, FAQs)
- Exceptional prioritization and project management skills
- Performs special projects as assigned by management
- Minimum of Associates degree or higher in business or related discipline.
- Experience in customer service
- Experience in IT/IT Service Management
- Comfort level with a very high volume, fast paced operation in a time sensitive environment.
- Excellent interpersonal & problem-solving skills, written and verbal communication skills.
- High level of proficiency with Microsoft Office products, particularly Word, Excel and Power Point
- ServiceNow experience is a plus
- Training experience required
- Limited travel required
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IT Service Management Analyst
2 weeks ago
Bay Shore, United States TEKsystems Careers Full time*Description:* The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will...
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IT Service Management Analyst
3 weeks ago
Bay Shore, United States TEKsystems Full timeDescription: The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will...
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IT Service Management Analyst
3 weeks ago
Bay Shore, NY, United States TEKsystems Full timeDescription:The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will...
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Case Manager
1 week ago
Bay Shore, United States Family Service League Inc. Full timeAbout the RoleFamily Service League Inc. is seeking a highly skilled and compassionate Case Manager to join our team. As a Case Manager, you will play a vital role in providing comprehensive services to individuals, children, and families in need.Key ResponsibilitiesMaintain a positive working relationship with Suffolk County Adult SPOA and other external...
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Bay Shore, NY, United States TEKsystems Careers Full timeThe IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will collaborate with the...
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Client Services Coordinator
2 weeks ago
Bay Shore, New York, United States Family Service League Inc. Full timePosition OverviewFamily Service League Inc., a prominent social services organization established in 1926, is dedicated to enhancing the lives of individuals, children, and families through a wide array of support services. With over 60 programs spanning mental health and social services across multiple locations, we are committed to uplifting Long Island's...
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Case Manager/Family Development Specialist
2 months ago
Bay Shore, United States Family Service League Full timeEstablished in 1926, Family Service League is a social services agency who provides comprehensive services to individuals, children, and families to improve the quality of their lives at home, in the workplace, and in the community. With more than 60 social service and mental health programs in over 20 locations, Family Service League is committed to serving...
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Assertive Community Treatment Case Manager
1 week ago
Bay Shore, New York, United States Family Service League Full timeAbout Family Service LeagueEstablished in 1926, Family Service League is a dedicated social services organization that offers a wide range of comprehensive support to individuals, children, and families, aiming to enhance their quality of life in various settings including home, workplace, and community.Work ScheduleMonday - Friday, 9:00 AM - 5:00 PMPosition...
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Case Manager
4 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a highly skilled and compassionate Case Manager to join our team in the Adult Care Management State Funded program. As a Case Manager, you will play a vital role in providing intensive support services to individuals with serious mental illnesses and other complex needs.Key ResponsibilitiesDevelop and maintain...
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Case Manager
2 weeks ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a highly skilled Case Manager to join our team in the Adult Care Management State Funded program. As a Case Manager, you will be responsible for providing intensive support services to individuals with serious mental illnesses and other complex needs.Key ResponsibilitiesDevelop and implement individualized...
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Case Manager
19 hours ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a highly skilled Case Manager to join our team in the Adult Care Management State Funded program. As a Case Manager, you will be responsible for providing intensive support services to individuals with serious mental illnesses and other complex needs.Key ResponsibilitiesDevelop and implement individualized...
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Case Manager
6 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a highly skilled Case Manager to join our team in the Adult Care Management State Funded program. As a Case Manager, you will be responsible for providing intensive support services to individuals with serious mental illnesses and other complex needs.Key ResponsibilitiesDevelop and implement individualized...
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Adult Care Management Specialist
2 weeks ago
Bay Shore, New York, United States Family Service League Inc. Full timeAbout Family Service League Inc.Founded in 1926, Family Service League Inc. is a dedicated social services organization that provides a wide range of support services to individuals, families, and children, enhancing their quality of life in various settings including home, workplace, and community.Position OverviewWe are currently seeking a full-time Case...
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Case Manager/Family Development Specialist
24 hours ago
Bay Shore, New York, United States Family Service League Inc. Full timeAbout the RoleFamily Service League Inc. is seeking a dedicated and compassionate Case Manager to join our team in the Home Base program. As a Case Manager, you will play a vital role in providing direct services to our target populations, ensuring the delivery of high-quality care and support.Key ResponsibilitiesLinkage and Coordination: Establish and...
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Adult Care Management Specialist
2 weeks ago
Bay Shore, New York, United States Family Service League Inc. Full timeAbout Family Service LeagueFounded in 1926, Family Service League is a prominent social services organization dedicated to enhancing the lives of individuals, children, and families. With a wide array of over 60 social service and mental health initiatives across more than 20 locations, we are committed to supporting Long Island's most vulnerable...
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Case Manager/Family Development Specialist
5 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a dedicated and compassionate Case Manager/Family Development Specialist to join our team. As a key member of our Home Base program, you will be responsible for providing direct services to our target populations, ensuring the delivery of high-quality care and support.Key ResponsibilitiesCase Management:...
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Case Manager/Family Development Specialist
4 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a skilled Case Manager to join our team in Bay Shore. As a Case Manager, you will be responsible for providing direct services to youth and families, completing program documentation, and tracking program milestones and outcomes.Key ResponsibilitiesConduct linkage, coordination, advocacy, and mentoring...
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Case Manager/Family Development Specialist
5 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeAbout the RoleFamily Service League Inc. is seeking a dedicated and compassionate Case Manager to join our team in Bay Shore. As a key member of our Home Base program, you will be responsible for providing direct services to our target populations, ensuring the delivery of high-quality care and support.Key ResponsibilitiesCase Management: Conduct linkage,...
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Case Manager/Family Development Specialist
1 week ago
Bay Shore, New York, United States Family Service League Inc. Full timeJob SummaryFamily Service League Inc. is seeking a dedicated and compassionate Case Manager/Family Development Specialist to join our team. As a key member of our Home Base program, you will be responsible for providing direct services to vulnerable populations, including youth and families.Key ResponsibilitiesConduct linkage, coordination, advocacy, and...
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Case Manager/Family Development Specialist
5 days ago
Bay Shore, New York, United States Family Service League Inc. Full timeAbout the RoleFamily Service League Inc. is seeking a dedicated and compassionate Case Manager/Family Development Specialist to join our team. As a key member of our Home Base program, you will play a vital role in providing comprehensive services to individuals, children, and families in need.Key ResponsibilitiesConduct Linkage, Coordination, Advocacy, and...