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Network Management Operations Help Desk Technician
2 months ago
The IT Service Management analyst will assist with the day to day support of IT Service Management for the client. This includes end user escalations to the various vendors/partners for service management processes. He or she will work closely with various departments/levels throughout the company to address IT services. He or she will collaborate with the Digital End User Experience team to identify service management opportunities with both internal support teams and IT service partners. Work with IT partners as required
• Identify opportunities in Service Management and work with internal support teams/IT partners to improve the service area (i.e. request fulfillment, incident resolution)
• Responsible for IT Service Management training program (documentation, scheduling, training, FAQs)
• Exceptional prioritization and project management skills
• Performs special projects as assigned by management
Experience in IT/IT Service Management
• Comfort level with a very high volume, fast paced operation in a time sensitive environment.
• High level of proficiency with Microsoft Office products, particularly Word, Excel and Power Point
• ServiceNow experience is a plus
• Training experience required
• Limited travel required
*customer service, servicenow, service desk, communication skills, end user support, analysis, support, service
*customer service,servicenow,service desk,communication skills,end user support
*We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
