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Service Department Operations Manager
1 month ago
PEOPLE ARE WORTH THE INVESTMENT | COUNT THE COST | SEEK A BETTER WAY | SAFETY STARTS WITH ME |
Ideal Building Solutions
is a specialty contractor in the fields of commercial roofing and fall protection. To be the most resourceful, responsive, & reliable specialty contractor for our partners.
This is a unique opportunity to grow our Service Department in Atlanta and beyond. We are seeking an experienced and dynamic Manager to lead our Service Team. You will be responsible for delivering exceptional roofing solutions to our commercial and industrial clients. Additionally, you will oversee all aspects of the service department, including business development, managing service technicians, coordinating service requests, ensuring quality workmanship, and maintaining excellent customer satisfaction.
Manage and lead a team of service technicians, providing guidance, training, and support to ensure high-quality workmanship and customer service.
Coordinate service requests, including scheduling, dispatching, and prioritizing tasks to meet client needs and deadlines.
Conducted site inspections and assessments to determine the scope of work and provided accurate cost estimates and proposals to clients.
Oversee service project planning and execution, ensuring projects are completed on time, within budget, and to the satisfaction of the client.
Develop and implement processes and procedures to streamline operations, improve efficiency, and enhance the overall performance of the service department.
Accountable for Monitoring and tracking key performance indicators (KPIs)
Ensure compliance with all safety regulations and company policies, promoting a culture of safety awareness and adherence to best practices.
A bachelor's degree in business administration, construction management, or a related field is preferred.
Minimum of 5 years of experience in commercial roofing.
Strong technical knowledge of commercial roofing systems, materials, and installation techniques.
Proficiency in project management software and Microsoft Office suite.
Ability to effectively manage multiple priorities in a fast-paced environment while maintaining attention to detail and quality.
Paid vacation and holidays.
Extra Holidays Paid: New's Year Eve, Christmas Eve, and Friday after Thanksgiving
Work / Home Life Balance.
Ongoing safety training and performance enhancement.
Employee, Employee Spouse, Employee Children, Employee Family Options
Short Term Disability
Long Term Disability
5+ Years of Work Experience in the Commercial Service Industry.
Familiar with Details and Requirements related to the installation of the following roof systems:
Bi-lingual is a plus
