Customer Service Manager
2 months ago
Position Overview:As the Customer Service Manager at CabinetCorp, you will be responsible for overseeing the customer service team, ensuring that our clients receive the highest level of service and support. You will manage customer inquiries, resolve issues, and work closely with internal teams to improve processes and deliver a seamless customer experience. Your leadership and problem-solving skills will be critical in maintaining our reputation for excellence and driving customer satisfaction.
Key Responsibilities:
- Lead the Customer Service Team: Supervise, train, and mentor the customer service team to ensure they provide exceptional support to clients and resolve issues efficiently.
- Develop and Implement Policies: Create and enforce customer service policies and procedures that enhance the customer experience and streamline operations.
- Handle Escalations: Address and resolve complex customer complaints and escalations, providing effective solutions and ensuring customer satisfaction.
- Monitor Performance Metrics: Track and analyze customer service performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.
- Collaborate with Internal Teams: Work with sales, design, and production teams to address client needs, manage orders, and ensure timely and accurate delivery of products and services.
- Enhance Customer Experience: Identify opportunities to improve the customer experience and implement initiatives that exceed client expectations and foster long-term relationships.
- Manage Customer Relationships: Build and maintain strong relationships with clients, understanding their needs, and providing proactive support to ensure their satisfaction.
- Oversee Order Processing: Supervise the order processing workflow to ensure accurate order entry, timely fulfillment, and effective management of returns and exchanges.
- Implement Training Programs: Develop and conduct training programs for the customer service team to enhance their skills and knowledge of products, services, and best practices.
- Stay Informed on Industry Trends: Keep up with industry developments and trends in the cabinet industry to provide relevant insights and maintain a competitive edge.
- Proven Customer Service Experience: Extensive experience in customer service management, with a strong track record of leading teams and improving customer satisfaction.
- Knowledge of the Cabinet Industry (Preferred): Familiarity with the cabinet or home improvement industry is preferred but not required. We value relevant experience and a willingness to learn.
- Excellent Leadership Skills: Demonstrated ability to lead and motivate a team, manage performance, and foster a positive work environment.
- Strong Communication Skills: Outstanding verbal and written communication abilities, with the capacity to interact effectively with clients, team members, and other stakeholders.
- Problem-Solving Skills: Proven ability to resolve complex issues, manage escalations, and find solutions that meet customer needs and align with company goals.
- Organized and Detail-Oriented: Strong organizational skills with attention to detail, capable of managing multiple tasks and responsibilities simultaneously.
- Customer-Centric Approach: A passion for delivering exceptional customer service and a commitment to creating positive experiences for clients.
- Experience with CRM Systems: Familiarity with customer relationship management (CRM) systems and software is a plus.
- Bachelor’s Degree (Preferred): A degree in Business, Management, or a related field is preferred but not required.
- Competitive Salary: Competitive base salary with performance-based bonuses.
- Comprehensive Benefits Package: Health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
- Professional Development: Opportunities for career growth and development, including training and mentorship programs.
- Supportive Work Environment: A collaborative and supportive team culture that values your contributions and offers opportunities for advancement.
-
Customer Service Rep
2 weeks ago
Norcross, United States Openwork, LLC Full timeJob DescriptionJob DescriptionOpenwork is currently seeking a Bilingual Customer Service Representative for a cabinet manufacturer and distributor in Norcross, Georgia. In this Customer Service role, you will responsible for managing the front office space and greeting new customers, routing calls, and tracking information. Apply today if interested in...
-
Customer Service Rep
3 months ago
Norcross, United States CabinetCorp Full time $40,000 - $60,000About the JobCabinet Customer Service Rep.Job Description:We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely...
-
Customer Service Representative
3 weeks ago
Norcross, United States AtWork Group Full timeWe are looking for a client-friendly Customer Service Representative who will be responsible for engaging with customers. The primary duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about...
-
Customer service specialist
3 weeks ago
Norcross, United States Global Channel Management Full timeAbout the job Customer service specialist Customer Service Specialist needs 1+ years experience Customer Service Specialist requires: High school , GED Great communicator Familiarity with electronic communication methods such as email, instant messaging and chat services Customer Service Specialist duties: Manage customer late lists, moving late jobs...
-
Customer Service Specialist
3 weeks ago
Norcross, United States Global Channel Management Full timeCustomer Service Specialist needs 1+ years' experience Customer Service Specialist requires: High school , GED Great communicator Familiarity with electronic communication methods such as email, instant messaging and chat services Customer Service Specialist duties: Manage customer late lists, moving late jobs through the lab and communicating with...
-
Customer Service Representative
6 days ago
Norcross, United States Enviri - Harsco Corporation Full timeComplete customer manifest entry into CORE customer/job management system for incoming loads to our Hazardous Waste Facilities. Prepare manifests and labels in CORE to be sent to our customers Schedule all waste loads into Clean Earth or other facili Customer Service Representative, Customer Service, Representative, Retail
-
Customer Service Representative
4 days ago
Norcross, United States Omni Cable Full timeJob Requirements Customer Service Representative (Sales Support) | OmniCable Our Opportunity: OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision,...
-
Customer Service Representative
4 weeks ago
Norcross, United States Cynet Systems Full timeJob Description: ll duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed. Provide quality customer service by answering outbound customer calls and emails and chat, prioritizing and responding to customer questions/concerns, entering orders and rework orders,...
-
Customer Service Specialist
3 weeks ago
Norcross, United States Cynet Systems Full timeJob Description: The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are usually repetitive, requiring limited analysis and use of individual judgment. Specific duties for this position...
-
Customer Service Specialist
2 weeks ago
Norcross, United States Elite Flooring Full time $40,000 - $41,000Job DescriptionJob Description Elite Flooring Customer Service Representative Elite Flooring is a leading floor covering contractor head-quartered in...
-
Customer Service Specialist
3 weeks ago
Norcross, United States Tailored Management Full timeTitle: Wholesale - Customer Service Specialist Location: 1856 Corporate Dr. #150, Norcross, GA 30093 Schedule: 9am to 5:30pm / ONSITE Compensation: $18.86/hr | Weekly Pay + Optional Benefits Duration:0-9 month(s) Job Describtion The primary focus of this position is to act as a representative of our company to provide top quality service to our...
-
Customer Service Representative
3 weeks ago
Norcross, United States ConstructConnect Canada Inc Full time** Customer Service Representative** **Job Category****:** Customer Support **Requisition Number****:** CUSTO10390 Showing 1 location **Job Details** **Description** **What You Will Do**As a Customer Service Representative, you will provide post-sales/implementation support services to customers including installation, troubleshooting, problem resolution and...
-
Customer Service Specialist
16 hours ago
Norcross, United States Diversity Nexus Full timeBACKFILL-CONTRACTOR WILL WORK ONSITE: Norcross, GA 30093 ***MUST HAVE PREVIOUS OPTICAL EXPERIENCE***** Location: Onsite •Workplace only The primary focus of this position is to act as a representative of our company to provide top quality service to our customers which may be measured through defined numerical goals/targets. Duties in this position are...
-
Customer Service Representative
3 weeks ago
Norcross, United States Richelieu Hardware Full timeCompany Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...
-
Customer Service Specialist
3 weeks ago
Norcross, United States Diversity Nexus Full timeBACKFILL-CONTRACTOR WILL WORK ONSITE: Norcross, GA 30093 ***MUST HAVE PREVIOUS OPTICAL EXPERIENCE***** Brand: Wholesale - Professional Solution Customer Max Bill Rate: $25.65 Location: Experience Temp Only Cost Center/AFE: E713L291S2 Start date: ASAP Length of assignment: 6 to 9 months Location: Onsite •Workplace only The primary focus of this position...
-
Customer Service Specialist
4 weeks ago
Norcross, United States RTA US Full timeJob DescriptionJob DescriptionPride Global/Russell Tobin & Associates is seeking a Customer Service Specialist to work for one of our top clients in Norcross, GA 30093. Apply today for consideration! Job Title: Customer Service SpecialistPay Rate: $16/hr. to 18/hr. on W2Work hours: 40/HR (9 AM to 5:30 PM EST)Location: Norcross, GA 30093Duration: 6 to 9...
-
Customer Service Representative
3 weeks ago
Norcross, United States Russell Tobin Full timePosition – Customer Service SpecialistLocation – Norcross, GA 30093, United StatesDuration – 6Months+Rate - $16 - $Hour18.32Position Overview: The primary focus of this position is to act as a representative of our company, providing top-quality service to our customers, measured through defined numerical goals/targets. Duties are usually repetitive,...
-
Customer Service Representative
4 weeks ago
Norcross, United States Russell Tobin Full timeJob DescriptionJob DescriptionPosition – Customer Service SpecialistLocation – Norcross, GA 30093, United StatesDuration – 6Months+Rate - $16 - $Hour18.32 Position Overview: The primary focus of this position is to act as a representative of our company, providing top-quality service to our customers, measured through defined numerical goals/targets....
-
Customer Service Specialist
2 months ago
Norcross, United States Russell Tobin & Associates Full timeWhat are we looking for in our Customer Service Specialist? Pride Global/Russell Tobin & Associates is seeking a Customer Service Specialist to work for one of our top clients in Norcross, GA 30093. Apply today for consideration! Job Title: Customer Service Specialist Pay Rate: $16/hr. to 18/hr. on W2 Work hours: 40/HR (9 AM to 5:30...
-
Customer Success Manager
2 months ago
Norcross, United States Finastra (Misys International Banking Systems Limited) Full timeResponsibilities Purpose of Role: The Customer Success Manager (CSM) uses industry & product knowledge, business strategy expertise, and account management skills to drive value realization for our customers from Finastra's solutions and services. Customer Success Managers partner with Account Executives throughout the customer journey to deliver value,...