Service Manager

2 months ago

Norcross, United States Arrow Exterminators Full time

Position Summary: Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission, and Core Values.
Essential Functions:

Ensure compliance with product labels, licensing, recurring training requirements, and existing company policies
Foster and enforce a consistent culture of safety in line with our core values
Drive commitments within your team to provide uncompromised customer service
Resolve customer complaints and issues promptly and professionally
Create and achieve monthly and quarterly revenue and sales budgets
Daily oversight of expenditures that impact profit
Manage daily and monthly production goals
Create a positive sales culture that facilitates the achievement of Service Center goals
Adhere to company pricing and sales guidelines
Manage accounts receivable process
Process accounts payable invoices and checks for accuracy
Manage cash funds, company credit card(s), and expense reports
Assess and negotiate customer warranty claims
Manage payroll and HR-required activities
Maintain effective staffing levels by hiring for open positions and forecasting for future needs
Regularly lead performance feedback and reviews
Explain & train on compliance, inspection, treatment, materials and sales procedures
Conduct routine Check-ins of Team Members
Maintain records within company and government guidelines for Team Members, the Service Center, and customers
Manage and maintain fleet, equipment, and material inventory
Conduct Monthly Truck Inspections
Enter vehicle maintenance into Pest pac monthly
Other duties as required
Maintain Service center needs from Cleanliness to Cosmetically
Troubleshoot Customer accounts
Manage Afterhours/Weekend calls as needed
Manage Service Employees Daily
Work Closely With H.E's

Minimum Qualifications:

Industry experience (preferred)
Demonstrated leadership abilities
Effective verbal and written communication
Conflict resolution
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
Proven track record in achieving sales results
Proven ability to multi-task
Strong organizational skills
Basic math skills
Ability to pass any state regulatory agency-required licensing/certification exams
Able to work a 40-hour (minimum) work week,
Accessible after hours (including weekends/holidays)
Possess a current Driver's License in the state where you work
Meets company driving standards
High school degree or equivalency, college preferred

Physical Demands:
The work environment and physical demands described below are representative of those that an employee encounters while performing essential functions of this job.

Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching and standing for long periods
Climbing into attics and crawling in crawlspaces
Daily physical labor
Lifting up to 50lbs
Driving of automatic vehicle
Working with Wild animals- Raccoons, Possums, Rats, Mice, Snakes, Bats, Flying Squirrels, Grey Squirrels, and More.

Environmental Factors:

Work both indoors and outdoors, in various weather conditions
May withstand extreme conditions such as heat in an attic in Summer or chill of a crawlspace in Winter
Exposure to vegetation, dust, dirt, insects and animal remains
Some work in cramped spaces

We are an Equal Opportunity Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees. 

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