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Specialist, Network and Desktop Support

2 months ago

Alexandria VA, United States American Physical Therapy Association Full time

Title: Specialist, Network and Desktop Support

Department/Unit: Information Technology/Technology and Organizational Performance

FLSA Status: Full-time, Exempt

Location: This position is located on-site at the APTA headquarters in Alexandria, VA

About APTA

Do you want to contribute to an organization dedicated to improving societal health? Would you like to collaborate with colleagues who are passionate about making a difference? Are you excited to work in a new state-of-the-art building designed to encourage movement, participation, and employee health?

Then you want to work for APTA

APTA is the trusted leader for the physical therapy profession, representing more than 100,000 physical therapists, physical therapist assistants, and physical therapy students. Our approximately 150 employees support the association’s mission to build a community that advances the profession of physical therapy to improve the health of society. Learn more in our Association Profile.

Located in Alexandria, Virginia, APTA has outstanding employee benefits, including flexible work schedules, generous retirement contributions, and travel subsidies for employees who choose public and active transportation.

Summary

The ideal candidate should possess a diverse skill set encompassing systems administration, network management, cybersecurity, and user support, with additional expertise in audio/video technologies. A member of the Information Technology department team that implements efforts to support organizational priorities and activities within the department. Supports unit efforts with a focus on departmental contributions to enterprise strategy for Association. Participates and support efforts for appointed and member volunteer groups and APTA leadership. Supports preparation of compliance requirements and documents and seeks out opportunities for continuous quality improvement in department activities. Effective champion of the Association vision, mission and brand.

Essential Functions

  • Be a lead in providing user support to staff
  • Performs network, servers and workstation administration
  • Set up, maintain, and troubleshoot A/V equipment for presentations, conferences, and virtual meetings
  • Implements work plans related to respective activities of the Information Technology department which align with organizational priorities and the Association's operations strategy and systems and data
  • Prepares and completes required departmental compliance forms as outlined below including ensuring required information is accurate for timely submission of all required forms
  • Contributes to and implements recommendations on advancing operations within the department to gain efficiencies
  • Contributes to quality assurance and continuous quality/performance improvement in department activities, including supporting department director, and unit leader in annual assessments of respective budget activities
  • Supports the Technology and Organizational Performance team in the implementation of the Association’s programs, priorities, and projects in partnership with supervisor and colleagues
  • Prepares in consultation with the Director, department level data which supports and aligns with the APTA data strategy

Staff Expectations

  • Upholds and fosters team values
  • Complies with all APTA policies and procedures
  • Performs other duties as assigned to foster achievement of association priorities

Qualifications

  • Bachelors in computer science, Information Systems; or, 5+ years' related experience, required
  • Association/Non-Profit IT background, preferred
  • 5+ years' experience in managing and troubleshooting of Windows servers, Windows workstations, and end-user support
  • Experience in Microsoft 365 applications and administration including Word, Outlook, Excel, PowerPoint, Forms, Exchange Online, OneDrive, Teams, SharePoint
  • Experience in Microsoft 365 Azure Active Directory administration and on-premises Microsoft Active Directory administration
  • Experience in Microsoft Autopilot and Intune
  • Proficiency in Windows and Mac environments, cloud services administration, IT security best practices, and troubleshooting complex technical issues
  • Experience in Microsoft Teams Meeting and Zoom Meeting
  • Experience in online email security gateways, preferably Mimecast
  • Working knowledge in VOIP system, preferably RingCentral UC/CC
  • Working knowledge in network security and PCI compliance
  • Working knowledge in Cisco, Meraki a plus
  • Working knowledge in AV conference system, Crestron conference system a plus
  • Working knowledge in PaperCut Print Management a plus
  • Experience in interviewing business users, collecting, and interpreting requirements, and explaining the solution details to the business audience
  • Familiarity with IT service management practices and relevant certifications (e.g., CompTIA A+, Network+, ITIL) is highly preferred
  • Ability to set up, maintain, and troubleshoot A/V equipment for presentations, conferences, and virtual meetings is required.
  • Critical thinking skills
  • Strong problem-solving abilities
  • Excellent communication skills
  • The capacity to manage multiple priorities in a fast-paced environment

Travel Requirements

None

How To Apply

Please send resume and cover letter, including salary requirements, when applying.

Principals only; no agencies; no phone calls, please. Candidates selected to participate in an interview will be contacted by Human Resources.

The American Physical Therapy Association is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

APTA participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please visit e-verify.uscis.gov.

APTA is committed to a diverse and inclusive workforce and invites and welcomes applicants with diversity of experience, mindset, and skills to add value to APTA and our staff community.

PandoLogic. Category:Technology, Keywords:Network Specialist, Location:Alexandria, VA-22305