Intake Specialist

1 week ago

Indianapolis, United States Rose International Full time

Required Education

HS diploma or GED required

Required Experience

Minimum 6 months of administrative experience

Previous legal course work, paralegal type coursework

Working knowledge of computers and Microsoft 365

Ability to effectively communicate, both orally and in writing

Practical knowledge of the Indiana Civil Rights Law and Federal Civil Rights Laws

Ability to type with speed and accuracy

Preferred Experience

Ability to interpret, analyze and apply the laws appropriately and relevantly to areas covered by the Civil Rights Law

Ability to interpret and apply Commission policies and procedures as they relate to the charges of discrimination filed

Interpersonal skills, especially when dealing with the public

Detail orientated work ethic

Strong organizational skills with the ability to manage various projects simultaneously

Working knowledge of computers and Microsoft Office Suite

Ability to type with speed and accuracy

General knowledge of functions of other departments and agencies and their relationships to the intake/case control division

Ability to communicate effectively and ability to establish cooperative work relationships

The Intake Specialist provides timely, appropriate and professional responses to all public contact. Answer questions, makes referrals, draft complaints and forward calls to appropriate staff. Serves as a professional staff member and provides a front-line response to the public for questions and issues. This position requires a strong level of organization as well as interpersonal skills, integrity and sound judgment. The candidate is privy to sensitive and highly confidential information and receives instructions for new and complex tasks.

Responsibilities include but are not limited to the following

Respond to online inquiries regarding the filing of complaints

Effectively interview potential Complainants

Analyze and summarize information received from online inquiries

Prepare investigative work case files for investigations

Send Notice of Complaints and interrogatories to relevant parties

Provides excellent customer service, via telephone and in person

Responsible for monthly reporting

Analyze and apply relevant laws to establish jurisdiction over cases

May be responsible for drafting appropriate motions, including, but not limited to administrative dismissals and default orders

Research databases for correct contact information for relevant parties and witnesses

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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