Customer Service Representative

3 weeks ago


Stoughton, United States Connect Search, LLC Full time

Connect Search LLC is partnering with an established organization in the Madison area that is seeking a skilled Customer Service Representative to join their team. The ideal candidate loves talking to people and proactively solving issues. This role focuses on managing customer interactions across various communication channels (phone, email, case management, etc.) to ensure their needs are addressed professionally and directed to the right internal team. For immediate and confidential consideration, email resume to molly.raymond@connectsearch.com.



Title: Customer Service Representative

Compensation: $22-$28 per hour

Benefits: 92% health care premium paid by employer, 14% 401k contribution and 10% annual bonus


Responsibilities

  • Handle all incoming phone calls by either routing them to the correct department or addressing their requests directly.
  • Review, organize, and respond to inquiries within the CRM-based case management system.
  • Collaborate with Inside Sales team members to create and process entry-level quotations and orders.
  • Warmly greet and assist visitors, manage deliveries, and related tasks.
  • Conduct regular maintenance and updates on the CRM system.
  • Oversee the management and shipping of customer product.
  • Organize and schedule team meetings or appointments, ensuring detailed notes are recorded during discussions.


Qualifications


  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work



  • Stoughton, Wisconsin, United States Connect Search Full time

    Customer Service RepresentativeConnect Search LLC is partnering with an established organization in the Madison area to find a skilled Customer Service Representative. The ideal candidate is passionate about delivering exceptional customer experiences and resolving issues proactively. This role involves managing customer interactions across various...


  • Stoughton, United States Connect Search Full time

    Connect Search LLC is partnering with an established organization in the Madison area that is seeking a skilled Customer Service Representative to join their team. The ideal candidate loves talking to people and proactively solving issues. This role focuses on managing customer interactions across various communication channels (phone, email, case...


  • Stoughton, United States Connect Search Full time

    Connect Search LLC is partnering with an established organization in the Madison area that is seeking a skilled Customer Service Representative to join their team. The ideal candidate loves talking to people and proactively solving issues. This role focuses on managing customer interactions across various communication channels (phone, email, case...


  • Stoughton, United States Connect Search, LLC Full time

    Connect Search LLC is partnering with an established organization in the Madison area that is seeking a skilled Customer Service Representative to join their team. The ideal candidate loves talking to people and proactively solving issues. This role focuses on managing customer interactions across various communication channels (phone, email, case...


  • Stoughton, Massachusetts, United States Diesel Direct Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Diesel Direct Inc. As a key member of our Billing and Customer Service Department, you will be responsible for delivering exceptional customer experiences and ensuring timely and accurate billing processes.Key ResponsibilitiesManage customer...


  • Stoughton, United States A. Duie Pyle Full time

    ** Dedicated Customer Service Representative** **Job Category****:** Warehouse **Requisition Number****:** WAREH08169 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Part Time Dedicated Customer Service Representative in Stoughton, MA!** ***** Hours: Noon 5:00 PM - Monday thru Friday ***** **Responsibilities...


  • Stoughton, United States A. Duie Pyle Full time

    ** Warehouse Customer Service Representative** **Job Category****:** Warehouse **Requisition Number****:** WAREH08169 Showing 1 location **Job Details** **Description** **A. Duie Pyle currently has an opening for a Part Time Dedicated Customer Service Representative in Stoughton, MA!** ***** Hours: Noon 5:00 PM - Monday thru Friday ***** **Responsibilities...


  • Stoughton, Massachusetts, United States Amphenol Alden Products Company Full time

    Job Title: Senior Customer Service RepresentativeWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Amphenol Alden Products Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Maintain...


  • Stoughton, Wisconsin, United States A. Duie Pyle Full time

    Job Title: Warehouse Customer Service RepresentativeJob Summary:A. Duie Pyle is seeking a Part-Time Dedicated Customer Service Representative to join our team in Stoughton, MA. As a key member of our customer service team, you will be responsible for providing exceptional customer service, responding to inquiries, and interacting with CSR...


  • Stoughton, Wisconsin, United States Kwik Trip Full time

    Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working as part of a close-knit team? Kwik Trip is seeking a Customer Service Representative to join our overnight shift team. As a Customer Service Representative, you will be responsible for providing top-notch service to...


  • Stoughton, Wisconsin, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to customers.Key...


  • Stoughton, Massachusetts, United States IKEA Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at IKEA. As a key member of our retail team, you will play a vital role in ensuring our customers have an exceptional shopping experience.Key Responsibilities:Provide exceptional customer service by ensuring accurate transactions and ordersMeet...


  • Stoughton, Wisconsin, United States Walgreens Full time

    Job Description:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes greeting customers, offering assistance with products and services, and resolving customer issues in a timely and professional manner.Key Responsibilities:Provide excellent customer service,...


  • Stoughton, Massachusetts, United States Ingka External Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Returns and Exchanges Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences, ensuring accurate transactions, and resolving customer issues in a timely and professional...


  • Stoughton, Massachusetts, United States IKEA Full time

    Key Responsibilities: Create a positive customer experience by ensuring accurate transactions and/or orders. Meet customers' needs, solve problems independently, and recognize when to escalate to a manager. Build loyalty by ensuring a positive customer journey during the IKEA shopping experience. Provide customers with a simple and efficient checkout...


  • Stoughton, United States MacFarlane Energy Full time

    Join the MacFarlane Energy Team Where Safety, Stability, and Growth Matter! MacFarlane Energy, a leader in heating oil delivery and HVAC services in Massachusetts, is seeking reliable and motivated Customer Support Representative to join our growing team. Position Overview: As a Fuel Delivery Customer Service Representative, you will be the primary point...


  • Stoughton, United States MacFarlane Energy Full time

    Join the MacFarlane Energy Team – Where Safety, Stability, and Growth Matter!MacFarlane Energy, a leader in heating oil delivery and HVAC services in Massachusetts, is seeking reliable and motivated Customer Support Representative to join our growing team. Position Overview: As a Fuel Delivery Customer Service Representative, you will be the primary point...


  • Stoughton, Massachusetts, United States IKEA Full time

    Job Summary We are seeking a highly skilled and customer-focused Customer Service Associate to join our team at IKEA. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and resolving customer issues in a timely and professional manner. Key Responsibilities Create a positive...


  • Stoughton, Wisconsin, United States The Kroger Company Full time

    The Kroger Company is a leader in the retail industry, offering a wide range of products and services to its customers. As a Retail Associate / Team Member at Kroger, you will play a vital role in ensuring that our customers receive the best possible shopping experience.**Job Summary:**We are seeking a highly motivated and customer-focused individual to join...


  • Stoughton, Wisconsin, United States Kwik Trip Full time

    Job Summary: We are seeking a motivated and customer-focused individual to join our Food/Guest Service team at Kwik Trip. As a key member of our team, you will provide exceptional customer service, maintain a clean and inviting store environment, and contribute to the success of our business.Responsibilities:Provide excellent customer service, ensuring a...