Senior Customer Service Representative
1 day ago
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Amphenol Alden Products Company. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:
- Maintain ownership of all client communication and service responsibilities.
- Develop new relationships as key accounts.
- Provide dedicated and complete customer service supporting new sales.
- Process quotes, place orders, expedite backorders, and maintain customer portals.
- Track customer interactions and ensure schedules are met.
- Analyze and present data on sales, trends, and customers as needed.
- Coordinate to deliver quality customer experience to accounts assigned.
Requirements:
- Proficiency in Microsoft Office and ERP systems.
- Excellent verbal and written communication skills.
- Excellent organizational abilities, attention to detail, and multitasking capabilities.
- Business acumen with experience in technical product sales.
- Minimum 5 years of customer service experience in a manufacturing-related industry.
What We Offer:
- A competitive salary, bonus, and comprehensive benefits program, including medical, dental, vision, short and long-term disability, 401(K), PTO, HSA, FSA, employee discounts, life insurance, and employee activities.
- An opportunity to join a growing team dedicated to making a difference in patient care worldwide.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
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