Customer Service Representative

1 week ago


Stoughton, Wisconsin, United States Connect Search Full time
Customer Service Representative

Connect Search LLC is partnering with an established organization in the Madison area to find a skilled Customer Service Representative. The ideal candidate is passionate about delivering exceptional customer experiences and resolving issues proactively. This role involves managing customer interactions across various communication channels to ensure their needs are addressed professionally and efficiently.

Key Responsibilities
  • Handle incoming phone calls by routing them to the correct department or addressing requests directly.
  • Review, organize, and respond to inquiries within the CRM-based case management system.
  • Collaborate with the Inside Sales team to create and process entry-level quotations and orders.
  • Provide warm greetings and assistance to visitors, manage deliveries, and related tasks.
  • Conduct regular maintenance and updates on the CRM system.
  • Oversee the management and shipping of customer products.
  • Organize and schedule team meetings or appointments, ensuring detailed notes are recorded during discussions.
Requirements
  • At least 1-3 years of relevant work experience.
  • Excellent phone etiquette and verbal, written, and interpersonal skills.
  • Ability to multi-task, organize, and prioritize work.

Compensation: $22-$28 per hour

Benefits: 92% health care premium paid by employer, 14% 401k contribution, and 10% annual bonus



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