Senior Customer Logistics Manager

3 weeks ago

Plainfield, United States FedEx Full time

About FedEx Supply Chain

FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.

 

We Have….

  • A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
  • A top notch leadership team with the experience needed to grow and develop your career.
  • An open mind for new ideas and creative methods.
  • A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more

 

General Summary….

The Senior Customer Logistics Manager is responsible for the successful operations of logistic/warehouse operations. Serves as an expert resource to the organization to improve the execution, service delivery and service costs for sites, which includes identifying opportunities and trends. This role will help formulate strategies to maximize profitability and address issues with resolution. The strategic business objective is to coordinate with operations to suggest enhancements that will drive customer satisfaction, increase product influence and grow the business.

 

This position will be responsible for…..

  • Maximizing operational effectiveness on ensuring management teams are focused on delivering timely results for the business.
  • Design and implement process that helps to ensure teams are achieving performance expectations.
  • Focus on operational execution, service delivery and service costs, KPI’s and continuous improvement.
  • Collaborates with Continuous Improvement and Engineering to identify and set continuous improvement targets for sites.
  • Delivers periodic updates to senior leadership on effectiveness of company’s logistics efforts.
  • Partners with Account Management team to ensure customer needs are met and issues are resolved.
  • Monitors and maintains the success, accuracy, status and operational effectiveness of implemented plans, policies and operating procedures.
  • Provides leadership in using Quality Driven Management techniques within the business, encouraging use of analysis to drive decision-making and development of improvements. Ensures team understands expectations and how information is reported and used.
  • Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.
  • Performs all other duties as assigned or requested.

You might be a great fit if….

Education/Experience

  • Bachelor’s Degree in Logistics, Industrial Engineering, or related operations discipline is strongly preferred. Alternatively, military rank at E-9 or O4-O5.  Master’s Degree preferred. Additional job-related certifications preferred.
  • A minimum of ten (10) years of proven management experience, preferably in a multi-customer logistics environment responsible for managing customer relationships, contracts, pricing, P&L, QDM, and talent management.
  • At least three (3) to five (5) years’ experience in a management/supervisory capacity.
  • At least eight (8) to ten (10) years experiences in a distribution industry, competitive climate, supply chain services and current/future trends including dedicated focus in account management metrics strongly preferred.
  • Experience with QDM, Lean or Six Sigma Methodologies.
  • Excellent organizational and analytical skills.
  • Prioritization and problem solving skills essential.
  • Must have excellent communication skills, both written and oral, and the ability to effectively interact with Company customers and employees.
  • Demonstrated knowledge and user experience with Excel, Access, E-Mail, and Word Documents. 

Physical/Cognitive Requirements

With or without accommodation:

  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.


FedEx Supply Chain is an equal opportunity employers. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.  The FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.


Pay Range: 104549.00 (Min) - 151462.00 (Mid) - 198375.00 (Max) Yearly

  • Customer Service Representative

    2 days ago

    South Plainfield, New Jersey, United States Americold Logistics Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their needs are met.Key ResponsibilitiesRespond to customer...

  • Logistics Operations Supervisor

    1 week ago

    Plainfield, New Jersey, United States Rhenus Logistics Full time

    About Us At Rhenus Logistics, we are dedicated to mastering the intricacies of logistics and supply chain management. The Rhenus Group stands as a prominent player in the logistics sector, boasting a global presence with an impressive annual turnover of EUR 7.5 billion. Our workforce of 40,000 operates across 1,320 locations in over 70 countries, crafting...

  • Logistics Operations Supervisor

    1 week ago

    Plainfield, New Jersey, United States Rhenus Logistics Full time

    About UsHave you navigated the pathways of your career yet? You will at Rhenus.The Rhenus Group stands as a prominent logistics expert with worldwide operations and an impressive annual turnover. Our workforce of 40,000 operates across 1,320 locations in over 70 countries, crafting innovative solutions throughout the entire supply chain. Whether it's...

  • Logistics Operations Project Coordinator

    1 week ago

    Plainfield, New Jersey, United States MD Logistics Full time

    Position Overview:As an Onsite Operations Project Coordinator within MD Logistics, you will be instrumental in steering strategic projects, managing essential initiatives, and ensuring operational excellence. Your role will encompass various responsibilities, including overseeing growth initiatives, facility enhancements, capital budget management, and...

  • Logistics Director

    3 weeks ago

    Plainfield, New Jersey, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Logistics Director

    4 weeks ago

    Plainfield, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...

  • Senior Quality Assurance Associate – Logistics Operations

    1 week ago

    Plainfield, New Jersey, United States Lilly Full time

    We are looking for dedicated professionals committed to enhancing global health.The role of Senior Quality Assurance Associate - Logistics Operations is centered on delivering quality oversight for North America Logistics Operations (NALO) and Export functions to international affiliates. This position acts as the primary liaison for quality risk...

  • Senior Quality Assurance Associate – Logistics Operations

    5 days ago

    Plainfield, New Jersey, United States Lilly Full time

    At Lilly, we are committed to enhancing the quality of life for individuals globally.The role of Senior Quality Assurance Associate in Logistics Operations is pivotal in delivering quality oversight for North America Logistics Operations (NALO) and Export activities to international affiliates. This position acts as the primary liaison for quality risk...

  • Senior Quality Assurance Associate – Logistics Operations

    1 week ago

    Plainfield, New Jersey, United States Lilly Full time

    We are looking for dedicated professionals committed to enhancing global health.The role of Senior Quality Assurance Associate - Logistics Operations is centered on delivering quality oversight for North America Logistics Operations (NALO) and Export activities for international affiliates. This position acts as the primary liaison for quality risk...

  • Operations Manager

    1 month ago

    Plainfield, United States Rhenus Logistics Full time

    Who we are Have you worked out the logistics of your career yet? You will at Rhenus!The Rhenus Group is one of the leading logistics specialists with global business operations and annual turnover amounting to EUR 7.5 billion. 40,000 employees work at 1,320 business sites in more than 70 countries and develop innovative solutions along the complete supply...

  • Pharmacy Logistics Manager

    2 days ago

    Plainfield, Indiana, United States Indiana University Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Pharmacy Logistics and Operations Specialist to join our team at Indiana University Health. As a key member of our logistics team, you will play a critical role in ensuring the smooth receipt and storage of pharmaceuticals and medical supplies.Key ResponsibilitiesInspect and verify all inbound...

  • Operations Project Manager

    4 weeks ago

    Plainfield, United States MD Logistics Full time

    Position Overview:As an Onsite Operations Project Manager in our 3PL organization, you will play a pivotal role in driving strategic initiatives, overseeing critical projects, and ensuring operational excellence. Your responsibilities will span various areas, including managing company growth projects, facility upgrades, capital budget allocation, and...

  • Operations Project Manager

    2 months ago

    Plainfield, United States MD Logistics Full time

    Position Overview:As an Onsite Operations Project Manager in our 3PL organization, you will play a pivotal role in driving strategic initiatives, overseeing critical projects, and ensuring operational excellence. Your responsibilities will span various areas, including managing company growth projects, facility upgrades, capital budget allocation, and...

  • Customer Service Representative

    3 months ago

    Plainfield, United States GXO Logistics Full time

    Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at workand the resources to build a career...

  • Warehouse Customer Service Coordinator

    2 days ago

    South Plainfield, New Jersey, United States Americold Logistics Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Americold Logistics. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their needs are met.Key ResponsibilitiesRespond to customer...

  • Logistics Operations Supervisor

    1 week ago

    Plainfield, Illinois, United States C.H. Robinson Full time

    Position Overview:C.H. Robinson is on the lookout for a dedicated Operations Supervisor for our 2nd shift in a large-scale logistics facility. As a pivotal figure in our expansive operations, you will manage the daily functions of the Distribution Center, ensuring peak productivity and effective cost management for our valued clients. In the role of...

  • Logistics Director

    1 month ago

    Plainfield. In Airtech, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.We believe that our employees are the key to our success. We want to engage and...

  • Logistics Director

    2 months ago

    Plainfield. In Airtech, United States CMA CGM Full time

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage...

  • Sr Principal Associate – QA Logistics Operations

    3 months ago

    Plainfield, United States Lilly Full time

    We’re looking for people who are determined to make life better for people around the world. The Senior Principal Associate – QA Logistics Operations will be responsible for quality support for North America Logistics Operations (NALO) and for Export operations to the OUS affiliates. The QA Senior Principal Associate will be the primary contact for...

  • Senior Manager, Automation Engineering Lead

    5 days ago

    Plainfield, New Jersey, United States Walmart Full time

    About the RoleWe are seeking a highly skilled Senior Manager, Automation Engineering to lead the engineering design for an automated facility. This individual will collaborate with cross-functional teams to drive innovation and efficiency.Key Responsibilities:Data Analysis: Leverage data analysis tools to explore complex data, develop and test hypotheses,...