Planning and Customer Service Manager

4 weeks ago


East Providence, United States Brookwood Recruitment Ltd Full time

Brookwood Recruitment has an exciting opportunity for a collaborative Planning and Customer Service Manager to join our client's inclusive team in East Providence. This full-time Planning and Customer Service Manager role offers an attractive salary and benefits, along with the opportunity to be part of a positive and diverse workplace culture.


As a Planning and Customer Service Manager, you will communicate with OEM, Tier1, and Tier2 customers to understand business needs and plan and organize tasks to serve customers. You will also investigate, identify the root cause, and establish corrective actions to ensure future success.


Some of your primary responsibilities in this Planning and Customer Service Manager role would include:

Work with the Supply Chain Manager to establish and monitor department goals and objectives

When goals/objectives are not being met, investigate, identify the root cause, and establish corrective actions to ensure future success

Apply experience and knowledge related to the essential functions of Planning, Procurement, and Customer Service to improve the overall service, efficiency, and effectiveness in these areas to meet business needs

Coordinate production planning and procurement of materials to enable seamless manufacturing of products that meet the business and customer’s needs.


To apply for this Planning and Customer Service Manager position, you will require:


A Bachelor's Degree and 5 to 7 years of experience in a related Customer Service or Planning position in a manufacturing company

Successfully complete a 90-day probationary period

3 to 5 years of supervisory experience

Effective communication skills, both oral and written

Organized and attentive to detail


In return for your dedication, collaboration, and commitment, you'll receive a generous salary and benefits package, joining a welcoming and inclusive culture.


If this full-time Planning and Customer Service Manager job in East Providence motivates and inspires you, please get in touch with Brookwood Recruitment US today. We'd love to help you get your next role.

Brookwood has a consultative and inclusive approach to business. We take time to understand our client’s needs, structure and culture to enable a fully tailored service that delivers time and time again.



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