Customer Service Associate

2 weeks ago


Providence, United States RI Temps, Inc. Full time
Job DescriptionJob Description


Job Title: Customer Service Representative

Industry: Wireless Equipment

Position Summary:

We are seeking a Customer Service Representative for our Wireless Equipment company. The ideal candidate will possess prior knowledge and skills in Salesforce and 1-3 years of professional experience in customer service-related work. Responsibilities include fielding phone calls, managing order/fulfillment processes, responding to customer inquiries, providing in-house Level I technical support to customers, and assisting with renewals, returns, and replacements for existing customers.

Responsibilities:

  • Field phone calls and emails, responding to customer inquiries promptly and professionally.
  • Manage order/fulfillment processes from order placement to delivery, ensuring accuracy and timeliness.
  • Qualify new orders for completeness and accuracy.
  • Follow up with assigned accounts to ensure a high level of service is being delivered.
  • Develop knowledge of Tier 1 Troubleshooting protocols to assist customers with basic technical support needs.
  • Document all customer interactions (orders, returns, emails, calls, etc.) accurately in Salesforce and in accordance with established procedures.

Education and Experience:

  • An associate degree or GED/high school diploma with equivalent work experience is required.
  • 1 – 3 years of professional experience in customer service-related work.
  • 1-2 years of Salesforce software experience.

Knowledge, Skills, and Competencies:

  • Salesforce experience is required.
  • Enthusiasm for and positively representing the company's mission, goals, and culture.
  • Motivated, proactive, and organized self-starter able to wear many hats.
  • Strong interpersonal skills and ability to contribute to a collaborative team environment.
  • Strong communication skills, both written and oral.
  • Ability to remain professional under pressure and defuse escalated customer situations.
  • Aptitude for making technology options understandable.
  • Ability to follow multi-level processes accurately and within standard timeframes.
  • Demonstrated time management and prioritization skills with a high level of productivity and accuracy.
  • Proficient with Microsoft Office Suite (Word and Excel).
  • Experience with customer relationship management systems (Salesforce) preferred.
  • Experience with back-office systems (billing, call center, etc.) is a plus.
  • Bilingual (Spanish) is a plus.

Physical Demands and Work Environment:

  • Work environment is an office environment.
  • Must be able to sit at a workstation and concentrate on viewing computer screens for extended periods of time.
  • High utilization of office equipment, phone, computer, fax, etc.

 

Company DescriptionYour Complete Satisfaction is Our Number One Goal
Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.Company DescriptionYour Complete Satisfaction is Our Number One Goal\r
Since 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.

  • Providence, United States Cygnus Management Group Inc Full time

    Job DescriptionJob DescriptionSales Associate/Customer ServiceCygnus Management Group has several openings for a Sales Associate/Customer Service for our promotional marketing firm in Rhode Island! CMG is quickly becoming one of the fastest growing and most successful marketing & sales firms in the Northeast Market. We provide exceptional customer service...

  • Sales Associate

    2 weeks ago


    Providence, United States Drybar Shops Full time

    Overview: Drybar is expanding and we are opening a brand new location in Downtown Providence next month! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to...


  • Providence, United States Home Depot Full time

    Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet,...


  • Providence, United States LanceSoft Full time

    Job Title: Customer Service (Remote) Location: Remote Timing: 8:00 Am to 5:00 Pm (Mon to Fri) Contract: 0-3 months (Possible extension) Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Customer Service...


  • Providence, United States Food Lion Full time

    Address: USA-VA-Providence Forge-9030 Pocahantos Trail Store Code: Store 01422 Front End (7223617) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSETo...


  • Providence, United States Coastal Consultants , LLC Full time

    An Entry Level Customer Service and Sales Associate is what we call a forward-thinking, service-oriented, incentive-driven, sales powerhouse. They provide an essential function to our customers. Our reps think outside the box to offer solutions and solve problems for our client's needs. They build, maintain, and manage account relationships through...


  • Providence, United States Automated Health Systems Full time

    Automated Health Systems has full time call center positions available in East Providence, RI. As a **Customer Service Representative**, you will be responsible for taking calls for **HealthSourceRI** to assist individuals and families gain access to health care services. **Benefits include**: - Eligibility for up to a **$600 sign-on bonus!**: -...


  • Providence, United States Coastal Consultants Full time

    Job DescriptionJob DescriptionAn Entry Level Customer Service and Sales Associate is what we call a forward-thinking, service-oriented, incentive-driven, sales powerhouse. They provide an essential function to our customers. Our reps think outside the box to offer solutions and solve problems for our client's needs. They build, maintain, and manage...


  • East Providence, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy East Providence 5 Catamore Boulevard East Providence, RI 02914 Do you have a passion for helping others? At the Massage Envy East Providence franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • East Providence, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy East Providence 5 Catamore Boulevard East Providence, RI 02914 Do you have a passion for helping others? At the Massage Envy East Providence franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent...


  • Providence, United States NTT DATA Full time

    **Req ID**: 282228 We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States (US). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability...


  • Providence, United States Total Aerospace Services Full time

    Do you want to be a part of a team of aviation innovators who are helping change the industry landscape? Our client is the worlds leader in portable ex-vivo perfusion and assessment of donor organs for transplantation. The company was founded to address the need for more and better organs for transplantation and is focused on transforming the standard of...


  • Providence, United States Potter League For Animals Full time

    Job Title: Customer Care Associate Department: Operations Location: Animal Care & Adoption Center, Middletown, RI Classification: Full-time, hourly, non-exempt Reports To: Animal Care Center Manager Job Purpose Provides assistance to customers visiting the Potter League. Provides support by adoption counseling, facilitating visitation between customers and...


  • Providence, United States NTT DATA Full time

    _At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work...


  • Providence, United States NTT DATA Services Full time

    Req ID: #NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States...


  • Providence, Rhode Island, United States NTT DATA Services Full time

    Req ID:#NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States...


  • Providence, United States NTT DATA Full time

    Req ID:279048 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Care Voice Associate to join our team in Providence, Rhode Island (US-RI), United States (US)....


  • Providence, United States UFP Technologies Full time

    Job DescriptionJob DescriptionAbout Contech:Contech Medical, a UFP Technologies company, is a global leader in the design, development, and manufacture of class III medical device packaging primarily for catheters and guidewires. Our experience in packaging, assembly and distribution encompasses multiple continents and the largest medical device companies in...


  • Providence, United States HW Staffing Solutions Full time

    Under the direction of the Operations Manager - Med. Tech, the Customer Service Representative is engaged in handling orders, telephone, and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent c Customer Service, Customer Service Representative, Operations Manager, Representative, Outside Sales, Retail,...


  • Providence, United States UFP Technologies Full time

    About Contech: Contech Medical, a UFP Technologies company, is a global leader in the design, development, and manufactureof class III medical device packaging primarily for catheters and guidewires. Our experience in packaging, assembly and distribution encompasses multiple continents and the largest medical device companies in the world. Customer Service...