Customer Service Rep
2 weeks ago
Location East Providence, RI
**IMMEDIATE NEED** Customer Service Rep needed for growing global automotive manufacturer. **REQUIREMENTS:**
The requirements for this position are 5+ years experience in a customer service role for a manufacturer, Ideally seeking someone with experience in automotive manufacturing industry.
**RESPONSIBILITIES:**
* Timely response to customer inquiries: Answer questions in a timely, efficient and customer friendly manner.
* Help in producing standard proposals for the customer base.
* Thorough knowledge of departmental procedures and policies including: billing, statements, adjustments, product knowledge, installation service changes, disconnects,
trouble calls, updates to customer information, credit checks, and payments
* Thorough and efficient knowledge of current billing systems to include; the ability to
enter all work orders, billing, adjustments, updates to customer information, and account
documentation.
* Thorough understanding of services including pricing, features, and benefits; Determining customer needs and matching service needs
* Understanding of specific automotive, commercial, and or medical sub contracting a
plus.
* Excellent communication skills, listening, paraphrasing, and customer education.
* Developing a positive and professional rapport with both internal and external
customers.
* Communicating areas of concern to departmental supervisors or managers.
* Appropriately refer information or customer inquiries to the correct department.
* Demonstrated experience in a position that requires independent action and follow up.
* Team oriented results and working within a team structure is a must.
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