Customer Service Representative
2 weeks ago
About Contech:
Contech Medical, a UFP Technologies company, is a global leader in the design, development, and manufacture of class III medical device packaging primarily for catheters and guidewires. Our experience in packaging, assembly and distribution encompasses multiple continents and the largest medical device companies in the world.
Customer Service Representative Summary:
The Customer Service Representative is engaged in handling orders, telephone and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent customer service and satisfaction to our medical customers. Recommends corrective action, maintains records regarding customer requests and determines work procedures/schedules to expedite workflow. Provides support to outside salespeople on key customer accounts.
Location: This position is on-site in Providence, RI.
Qualified applicants must be eligible to work in the United States to be considered for this opportunity. Employment based visa sponsorship (including H01B sponsorship) is not available for this position.
Customer Service Representative Duties and Responsibilities:
- Responsible for communicating customer specifications and requirements to engineering / estimators, i,e, Request for Quote (RFQ).
- Responsible for handling every aspect of a customer’s purchase order, including, but not limited to, the timely verification of data and accurate entry of order information into the order entry systems.
- Works with purchasing and production personnel as required to define delivery dates, communicate delivery commitment to customers and follow-up with written acknowledgements.
- Serves as customer advocate driving improvements in service levels as needed.
- Acts as a point of contact for the field sales team to identify, investigate and clarify problems and determine quick and effective resolutions.
- Communicates proper billing terms, agreements and conditions to Accounts Receivable. In some cases (i.e. government contracts) processes invoices.
- Handles Return Merchandise Authorization (RMA)’s and credits through the accurate and timely entry of data into the Customer Relationship Management (CRM) data base.
- Provides and monitors the metric for on-time delivery, order fulfillment and cycle time. Ensures continued improvement of service levels and provides corrective actions to sustain customer service levels.
- Supports continuous improvement efforts as required.
- Maintains overall service continuity between customer service / inside sales, outside sales, engineering and operational personnel to ensure that customer service levels are maintained.
- Manages special projects as assigned by manager.
- Remains accountable for all commitments made.
- Confirms quotes through data base with customers.
Customer Service Representative Requirements:
- High school diploma or general education diploma (GED), and
- One-year customer service or sales experience, preferred.
- Epicor experience, preferred.
To apply for this job please create a profile with us through our online application system. Click the "Apply" box in the upper right-hand corner to start the application process. Or, if you already have a social media account with LinkedIn, Google, or Facebook you can use your log in credentials to apply.
Contech, a UFP Technologies company, is an Equal Opportunity employer Minorities/Women/Veterans/Disabled.
#UFP #MEDTECH #RI #IND
-
Customer Service Representative
2 weeks ago
Providence, United States HW Staffing Solutions Full timeUnder the direction of the Operations Manager - Med. Tech, the Customer Service Representative is engaged in handling orders, telephone, and other inquiries from customers. Complies with customer service policies and procedures to ensure consistent c Customer Service, Customer Service Representative, Operations Manager, Representative, Outside Sales, Retail,...
-
Customer Service Representative
2 weeks ago
Providence, United States UFP Technologies Full timeAbout Contech: Contech Medical, a UFP Technologies company, is a global leader in the design, development, and manufactureof class III medical device packaging primarily for catheters and guidewires. Our experience in packaging, assembly and distribution encompasses multiple continents and the largest medical device companies in the world. Customer Service...
-
Customer Service Representative
1 day ago
Providence, United States UFP Technologies Full timeAbout Contech: Contech Medical, a UFP Technologies company, is a global leader in the design, development, and manufactureof class III medical device packaging primarily for catheters and guidewires. Our experience in packaging, assembly and distribution encompasses multiple continents and the largest medical device companies in the world. Customer Service...
-
Customer Service Representative
6 hours ago
Providence, United States LanceSoft Full timeJob Title: Customer Service (Remote) Location: Remote Timing: 8:00 Am to 5:00 Pm (Mon to Fri) Contract: 0-3 months (Possible extension) Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Customer Service...
-
Customer Service Representative
2 weeks ago
East Providence, United States A-Line Staffing Solutions Full timeJob DescriptionJob DescriptionA-Line Staffing is now hiring Customer Service Representative in East Providence RI. The Customer Service Representative would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.If you are interested in this Customer Service Representative position, please apply to...
-
Customer Service Representative
3 days ago
Providence, United States Automated Health Systems Full timeAutomated Health Systems has full time call center positions available in East Providence, RI. As a **Customer Service Representative**, you will be responsible for taking calls for **HealthSourceRI** to assist individuals and families gain access to health care services. **Benefits include**: - Eligibility for up to a **$600 sign-on bonus!**: -...
-
Customer Service Representative
6 hours ago
Providence, United States Rhode Island Public Transit Authority Full time[The Rhode Island Public Transit Authority (RIPTA) is recruiting Internally and Externally for one (1) or more positions of * [Customer Service Representative[. This is a Laborers International Union of North America, Local 808 (LIUNA Local 808) position. All applicable Collective Bargaining Agreement (CBA) selection criteria will apply when considering...
-
Customer Services Representative
3 weeks ago
East Providence, United States Flagship Staffing Services Full timeJob DescriptionJob DescriptionOur client, a well-established company located in East Providence, RI., is seeking a Customer Services Representative to join their team. Duties will include the following:Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and...
-
Sales Associate
2 weeks ago
Providence, United States Drybar Shops Full timeOverview: Drybar is expanding and we are opening a brand new location in Downtown Providence next month! Drybar is a blow dry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts. We are looking for fantastic retail sales associates to...
-
Bilingual Customer Service Representative
2 weeks ago
East Providence, United States The Alpha Group Full timeJob DescriptionJob DescriptionCurrently Seeking A Bi-lingual Customer Service Representative for a full-time temporary to permanent position in East Providence, RI.Responsibilities of Bi-lingual Customer Service Representative:-Perform data-entry for processing orders-Prepare price quotations for customers-Interact with Key Customer Accounts on a daily...
-
Customer Service Representative
2 days ago
Providence, United States A.T. Cross Company Full timeCompany ViewFounded in 1846, A. T. Cross is a global branded accessories company based in Providence, Rhode Island. Built on a rich tradition of its award-winning fine writing instruments and reputation for American quality, craftsmanship and service. The company’s innovative products appeal to a growing market of consumers who desire distinctive...
-
Customer Service Representative
2 days ago
Providence, United States A.T. Cross Company Full timeCompany ViewFounded in 1846, A. T. Cross is a global branded accessories company based in Providence, Rhode Island. Built on a rich tradition of its award-winning fine writing instruments and reputation for American quality, craftsmanship and service. The company’s innovative products appeal to a growing market of consumers who desire distinctive...
-
Customer Service Representative
2 hours ago
Providence, United States A.T. Cross Full timeCompany View Founded in 1846, A. T. Cross is a global branded accessories company based in Providence, Rhode Island. Built on a rich tradition of its award-winning fine writing instruments and reputation for American quality, craftsmanship and service. The companys innovative products appeal to a growing market of consumers who desire distinctive...
-
Customer Service Representative
1 week ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
1 week ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
2 weeks ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
1 week ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
1 week ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
1 week ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...
-
Customer Service Representative
2 weeks ago
Providence, United States The Providence Community Health Centers, Inc. Full timeJob DescriptionJob DescriptionOverview: Supports exceptional service to patients and care teams by working collaboratively.Duties & Responsibilities:Provides excellent internal/external customer service in all interactions with patients and PCHC staff.Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers...