Customer Production Planner

4 weeks ago


East Providence, United States Staff Management | SMX Full time

Our client in Providence, RI is looking for a Customer Production Planner The person in this role will oversee key customer accounts and provide communication on order status, net terms, and collections. This is a first shift, direct hire position offering $50k-$65k with great benefits

Perks & Benefits

  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • Medical / Dental Insurance
  • 401k
  • Paid Time Off

Employment Type & Shifts

  • Direct Hire
  • 1st Shift

Job Responsibilities

  • Conduct contract review to include verification of net terms, pricing, lead times, PM Adders and part revisions. Then enter into Plex ERP system.
  • Acknowledge customer orders and update advance ship notice (ASN) capability per purchase order.
  • Generate and review customer open order report weekly and close out orders with short quantities.
  • Work with Customers/Finance to clear invoice holds as required.
  • Work with NPI team on new products and processes.
  • Release customer orders daily for shipment.
  • Participate in cross-functional teams to address customer service issues.
  • Work closely with Shipping/Receiving to ensure materials are received and shipped in a timely manner.
  • Work with Sales Engineering to better understand Customer requirements and expectations going forward .
  • Track customer orders, plans and forecasts and provide updates to Management.

Education /Skills /Qualifications:

  • 3 to 5 years of Customer Service and Production Planning experience in a fast paced manufacturing environment. Automotive Industry experience is a big plus
  • Bachelors (Preferred)
  • Supply chain certifications preferred. Ex: APICS or CSCP
  • Ability to elicit cooperation from team members and other departments.
  • Experience working in a team oriented, collaborative environment.
  • Capable of adapting and effectively responding to rapid changes in a fast paced environment.
  • Analytical with demonstrated problem solving skills.
  • Effective listening and communication skills.
  • Quality conscious and attentive to detail.
  • Self-starter with effective time management skills.
  • Sound administrative & record keeping skills.
  • Intermediate to advanced computer skills including MS Word, Excel and Power Point.

Associate Requirements

  • HS Diploma or GED
  • Background Check
  • Drug Test
  • Must be at least 18 years old

The hourly rate for this position is anticipated between $24.00 - $31.25 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package. More details about benefits can be found at


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