Planning and Procurement Manager

2 weeks ago


East Providence, United States Staff Management | SMX Full time

Staff Management | SMX is looking for an experienced Planning and Procurement Manager with strong SAP knowledge to lead a customer service team. The successful candidate will play a key role in enhancing customer satisfaction by ensuring seamless order processing, addressing inquiries, and leveraging SAP systems for efficient service delivery. Send your resume to Jen at jlumbantouran@staffmanagement.com and let us get you started today


Perks & Benefits

  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • Medical / Dental Insurance
  • 401k
  • Paid Time Off
  • $100K-$108K


Employment Type & Shifts

  • Full Time
  • Direct Hire
  • Long Term
  • 1st Shift


Job Responsibilities

  • Lead and manage the customer service team, ensuring high performance levels and adherence to service standards.
  • Provide guidance, training, and support to ensure the team's effectiveness.
  • Oversee order processing activities, ensuring accuracy and timely delivery.
  • Address customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
  • Utilize SAP systems for order management, tracking, and customer interactions.
  • Work closely with IT and SAP coordinators to optimize and enhance customer service processes within the SAP environment.
  • Identify opportunities for process improvements to enhance customer service efficiency.
  • Collaborate with cross-functional teams to implement changes and enhancements.
  • Ensure accurate and up-to-date customer information in SAP systems.
  • Leverage SAP data for reporting and analysis to drive informed decision-making.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Implement strategies to enhance customer satisfaction and loyalty.
  • Collaborate with Sales, Logistics, and other departments to ensure a cohesive customer experience.
  • Communicate effectively with internal teams to address customer needs.


Job Requirements

  • Bachelor's degree in Business, Marketing, or a related field.
  • Customer service experience in the manufacturing industry.
  • Proven experience as a Customer Service Manager, preferably with SAP experience.
  • Strong knowledge of SAP order processing modules and functionalities.
  • Excellent leadership and team management skills.
  • Effective communication and interpersonal abilities.
  • Analytical mindset with a focus on continuous improvement.
  • Familiarity with customer service best practices and industry standards.


Associate Requirements

  • Bachelors
  • Background Check
  • Drug Test
  • Must be at least 18 years old


The hourly rate for this position is anticipated between $38.00 - $45.67 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer a competitive benefits package. More details about benefits can be found at .

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