Performance Support Engineer
2 months ago
What are we looking for in our Performance Support Engineer ?
Russell Tobin's client, a software company is seeking a Performance Support Engineer in Orlando, FL
The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability.
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Employment Type: Contract/Hybrid
Location: Orlando, FL
Pay rate: $30-$35/hr, DOE
Responsibilities:
- In this role, you will find ways to remediate outages or enhance performance on the Client platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
- Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.
- You will review Javascript and Java application code to point out and fix performance concerns.
- You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.
- This includes being the last point of escalation within the technical support department.
Requirements:
- Strong personal commitment to quality and customer service
- Experience with relational databases (e.g. MySQL, Oracle)
- Java experience- ability to read and understand object oriented design principles and memory management
- Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
- Basic Unix/Linux experience
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Nice to have skills:
- Understanding of Web Services, JDBC, ODBC
- Understanding of TCP/IP and Networking knowledge
- Experience with Splunk
- Working knowledge of the components in a web applications stack.
- Ability to analyze java heap dumps as well as thread dumps
- Advanced Unix/Linux experience
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- A fundamental understanding of ITSM, ITIL, and/or CMDB
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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Rate/Salary: $30-$35/hr, DOE
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