Performance Support Specialist
2 weeks ago
Position Overview:
The Performance Support Engineer is tasked with addressing and resolving complex issues within the Technical Support team, with a primary focus on performance optimization and system availability. This role serves as the final escalation point within the technical support division.
Educational Requirements:
A minimum of a Bachelor's degree or substantial equivalent experience is required.
Essential Skills:
- Commitment to quality and exceptional customer service.
- Proficiency with relational databases such as MySQL or Oracle.
- Java expertise, including the ability to comprehend object-oriented design principles and memory management.
- Experience in scripting languages, with a preference for JavaScript; familiarity with Python or Perl is a plus.
- Advanced knowledge of Unix/Linux systems.
- Capability to analyze Java heap dumps and thread dumps.
- Understanding of web application stack components.
- Experience in diagnosing performance issues, including database tuning and explain plans.
- Strong teamwork abilities, coupled with excellent communication skills.
Desirable Skills:
- Familiarity with Web Services, JDBC, and ODBC.
- Knowledge of TCP/IP and networking concepts.
- Experience with monitoring tools like Splunk.
- Understanding of remote administration tools such as SSH, SNMP, WMI, and PowerShell.
- Basic knowledge of ITSM, ITIL, and/or CMDB.
Key Responsibilities:
In this role, you will identify solutions to outages and enhance performance on the client platform by utilizing tools such as Big Data, Splunk, and Grafana. Your responsibilities will include:
- Optimizing database performance through tuning, indexing, and maintaining data integrity.
- Reviewing JavaScript and Java application code to identify and rectify performance issues.
- Collaborating with various internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance challenges and conduct root cause analysis.
Benefits:
For detailed information regarding employment benefits associated with this position, please refer to the company's official resources.
Equal Opportunity Employer:
Rose International is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
If you require assistance during the application process due to a disability or any other reason, please reach out to our HR Department for support.
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