Technical Support Engineer

4 weeks ago

Orlando, United States Rose International Full time

Education:

Bachelor's degree minimum or significant equivalent experience

Required Skills:

Strong personal commitment to quality and customer service

Experience with relational databases (e.g. MySQL, Oracle)

Java experience- ability to read and understand object-oriented design principles and memory management

Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus

Advanced Unix/Linux experience

Ability to analyze java heap dumps as well as thread dumps

Working knowledge of the components in a web applications stack.

Experience diagnosing performance degradation (e.g. explain plans, database tuning)

Strong teammate with high level of commitment and excellent communication skills

Desired Skills (The following additional skills are preferred but not required):

Understanding of Web Services, JDBC, ODBC

Understanding of TCP/IP and Networking knowledge

Experience with Splunk

Understanding of remote administration via SSH, SNMP, WMI, PowerShell

A fundamental understanding of ITSM, ITIL, and/or CMDB

Opportunity:

In this role, you will find ways to remediate outages or enhance performance on the client platform, utilizing tools like Big Data, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization. Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries. You will review JavaScript and Java application code to point out and fix performance concerns. You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.

What you get to do in this role:

The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills.

  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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