Technical Support Engineer

1 month ago

Orlando, United States Siemens Energy Full time

Technical Support Engineer

About the Role

Location United States of America Florida Orlando Company Siemens Energy, Inc. Organization Gas Services Business Unit Service North America Full / Part time Full-time Experience Level Mid-level Professional

A Snapshot of Your Day

Field Service International (FSI) supports and coordinates international Siemens Energy entities serving the global 50 and 60 Hz and Legacy Westinghouse markets. The International ADSM/TSE is responsible to assist the International DSM and team in the proactive management of the cradle to grave activities of all on-shore and off-shore Siemens Energy entities and their vendors required to support global service projects of the local end customer

How You’ll Make an Impact

Develop and maintain the relationship with the local Siemens Entities in RME, RAS, RLA and REU and aid those entities in maintaining a positive relationship with the local customers. Assist the collaboration of the platform teams including off-shore and corporate entities, Long Term Programs (LTP), Specialty Services, Tooling, Parts, SERE and logistics to provide “outstanding” customer service. Coordinate the regular activities of the FSI district field engineers and support staff per the DSM’s direction. Assists the DSM in completing the planning and estimating to develop proposals and implementation plans. Participates in semi-complex project support to field service resources and customers remotely via telephone, e-mail and documents accordingly. Participates with on-site and in-house solving for semi-complex projects and other related field service issues. Participates in disseminating semi-complex product knowledge internal and externally. Work with FSI Central Operations Group, and Finance to ensure the Purchase Order, Invoice, Cost Transfer-ICC process are performed in accordance with approved SLAs for each service order. Performs the review of complex task plans, drawings, and installation schematics and provides continual mentorship throughout task duration. Participates in semi-complex project support to field service resources and customers remotely via telephone, e-mail and documents accordingly. Participates with on-site and in-house solving for semi-complex projects and other related field service issues. Participates in disseminating semi-complex product knowledge internal and externally. Other duties as defined by the DSMs and FSI director.

What You Bring

High School Diploma or GED Minimum 4+ years of significant experience as a Field Service Engineer and/or Project Manager on projects. Experience in maintenance of Siemens advance frame gas turbines, generators, and associated equipment is preferred. Experience with Primavera and/or Microsoft Project scheduling software. Experience working in SAP PD2, SFDC Lightning. Demonstrates a good grasp of knowledge and principles of field of specialization and applies through successful completion of assignments. Successfully applies knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates good working knowledge of the following systems and/or process. SAP, PCM, WRIT and NCC/Claims system. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

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