Help Desk Analyst
2 days ago
Job Title: Help Desk Analyst/Service Desk Analyst
Duration: 06 months contract
Location: Phoenix, AZ (100% Onsite)
Payrate: $33.08/hour on W2
*****(Need only W2 and local candidates in Phoenix, AZ || No C2C)*****
POSITION DESCRIPTION:
Service Desk Analyst
• Open, monitor, work, and close tickets in a ticket tracking system responding promptly to customer needs.
Monitor calls, including tickets entered in the ticket tracking system for problems; verifies user information; communicate outstanding issues and status resolution to users and supervisor, programming support staff, other government agencies, and community partners as applicable to meet commitments.
SKILLS REQUIRED:
• Exceptional customer service skills, including effective listening and problem-resolution techniques with attention to detail.
• Excellent interpersonal, written, and oral communication skills.
• Critical thinking, problem-solving, effective decision-making, engaging in critical thinking using logic and reasoning, working collaboratively or independently.
• Handle phone calls and walk-ups while juggling multiple other priorities.
• Determine the impact of issues and recommend changes to improve efficiency and reduce waste.
• Balance, prioritize, and organize multiple tasks and adjust plans accordingly.
• Imaging desktops, laptops, and tablets and deploying equipment to agency staff.
SKILLS PREFFERED:
Ability to analyze and diagnose desktop computer software problems in a network environment.
• Analyze complex issues and resolve incidents efficiently and effectively.
EXPERIENCE REQUIRED:
2-4 years of technical service desk experience or equivalent experience, certification in Microsoft products, CompTIA A+, and accreditation in HP/Dell hardware products.
EDUCATION REQUIRED:
At a minimum, the preferred candidate will possess an Associate's degree in the IT Field.
-
Help Desk Analyst
4 weeks ago
Phoenix, United States Acro Service Corp Full timeNote only USC and W2 eligible. Send your resumes at asad.malik@acrocorp.comJob title :: Service Desk AnalystPay Rate :: 28-33 $/HR on W2 terms without benefitsDuration :: 6 Months Contract (Possible Extension OR Permanent)Location :: Phoenix, AZ, 85007 (ONSITE)Shift :: Mon-Fri 8AM – 5PMResponsibilities:Open, monitor, and resolve tickets in a tracking...
-
Phoenix, Arizona, United States TEKsystems Full timeJob Title: Help Desk AnalystCompany Overview:Charles Schwab is a leading financial services organization that requires skilled Service Desk Analysts to provide support for its systems.Salary:$63,000 - $83,000 per year, based on location and experienceJob Description:We are looking for experienced Service Desk Analysts to join our team. The successful...
-
Help Desk Specialist
1 month ago
Phoenix, Arizona, United States TEKsystems Full time**Job Summary:**We are seeking a highly skilled Help Desk Specialist to join our team at TEKsystems. As a Service Desk Analyst, you will be the primary point of contact for employees experiencing technical issues with their desktops and other equipment.The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to...
-
Help Desk Analyst
1 month ago
Phoenix, United States Robert Half Full timeJob DescriptionJob DescriptionWe are looking for a skilled Onboarding Technician to join our client's team based in either Phoenix, Arizona, Lenexa, Kansas or Swanzey, New Hampshire. This will be a hybrid position located at one of these locations, 2-3 days per week onsite. The Onboarding Technician will be instrumental in ensuring the smooth operation...
-
Help Desk IT Support
3 months ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionReq InfoAccount nameCharles Schwab & Co., Inc. Req Description DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal skills. Must...
-
Help Desk Technician
3 months ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionAccount nameCharles Schwab & Co., Inc. End Client (if different from Account) DescriptionMid Level: Skills equiv. to 3-5 years in comparable position. Responsible for helpdesk and/or desktop support for Schwab systems. Experience with 1st and/or 2nd level support. Strong customer service skills, strong people and interpersonal...
-
Help Desk Specialist
1 month ago
Phoenix, Arizona, United States TEKsystems Full timeJob RequirementsTEKsystems is seeking a skilled Service Desk Analyst to join their team after a company-wide merger. This person will be working on a collaborative team, providing support for employees on-boarding, off-boarding, and switching locations. The ideal candidate will have experience with desktop support, new user setup, and scripting/imaging.Key...
-
Service Desk Analyst
3 months ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionDescription:A major client in Phoenix is looking at add a Service Desk Analyst (Tier 2) as an important member of the IT Support/Infrastructure team. This position is for someone with 2-4 years of experience, strong customer service, and troubleshooting skills to resolve technical issues for our end users. Scope: Tier 1.5 & Tier...
-
Service Desk Analyst
2 days ago
Phoenix, United States Seneca Resources Full timeJob Title: Service Desk AnalystType: ContractLocation: 800 W. Washington St. Phoenix AZ 85007 United StatesMode: OnsiteWe are seeking a proactive and customer-focused IT Help Desk Specialist to join our team of six, providing Tier 1 and Tier 2 escalation support. This role involves managing escalation tickets, resolving complex technical challenges, and...
-
Service Desk Analyst
2 weeks ago
Phoenix, United States Seneca Resources Full timeJob Title: Service Desk AnalystType: ContractLocation: 800 W. Washington St. Phoenix AZ 85007 United StatesMode: OnsiteWe are seeking a proactive and customer-focused IT Help Desk Specialist to join our team of six, providing Tier 1 and Tier 2 escalation support. This role involves managing escalation tickets, resolving complex technical challenges, and...
-
Service Desk Analyst
2 days ago
Phoenix, United States Sharp Decisions Full timeTitle- Service Desk AnalystPAY RATE: $30.13/HRLocation - Onsite - Phoenix, AZ, 85007Contract - 6 months contract with possible extensionLooking for candidate who can :computer set up, configurations, add, remove user, technical issues that are escalated, desktop support, for example they are currently using OKTA as to what the candidate came up with the...
-
Service Desk Analyst
2 weeks ago
Phoenix, United States Sharp Decisions Full timeTitle- Service Desk AnalystPAY RATE: $30.13/HRLocation - Onsite - Phoenix, AZ, 85007Contract - 6 months contract with possible extensionLooking for candidate who can :computer set up, configurations, add, remove user, technical issues that are escalated, desktop support, for example they are currently using OKTA as to what the candidate came up with the...
-
Service Desk Analyst
3 months ago
Phoenix, United States TEKsystems Full timeJob DescriptionJob DescriptionHelp Desk position ONSITE18 Month(s) ContractTop Skills Details1. 3 plus years of Service Desk experience working in a corporate and enterprise environment supporting multiple types of hardware, software, applications, networks, active directory (password resets), mobile devices (iPhones/iPads), peripheral devices, 2 factor...
-
Technical Service Desk Analyst
5 days ago
Phoenix, Arizona, United States Courser Full timeAre you a motivated and detail-oriented individual looking for a challenging role in IT? Do you have experience with troubleshooting and problem-solving?About the JobWe are seeking a Technical Service Desk Analyst to join our team at Courser. As a Technical Service Desk Analyst, you will be responsible for providing top-notch technical support to our...
-
Service Desk Analyst
4 weeks ago
Phoenix, United States Idealforce Full timeIDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.Job...
-
Service Desk Analyst
4 weeks ago
Phoenix, United States Idealforce Full timeIDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.Job...
-
Service Desk Analyst
4 weeks ago
Phoenix, United States Idealforce Full timeIDEALFORCE has a Contract position available immediately for a Service Desk Analyst to join our customer in Phoenix AZ. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only Local Candidates are considered for this role.Below covers...
-
Help Desk Specialist
1 week ago
Phoenix, Arizona, United States Recruit Monitor Full timeAbout the JobWe are seeking a highly skilled Help Desk Specialist to join our team at Recruit Monitor. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and support to our clients. This is a remote opportunity that offers a flexible schedule and the chance to work from the comfort of your own home.Job...
-
POS Help Desk Support
1 month ago
Phoenix, United States Insight Global Full timeJob DescriptionJob DescriptionClient: to be released via phone callRole: Help Desk (Zebra POS Support)Location: RemoteDuration: 6 month contract to hirePay Rate: $16-20 per hour depending on experienceStart Date: ASAP Shift: Tuesday-Sunday from 11am-7:30pm PST OR 12:30pm-9pm PST - must be comfortable working/supporting PST timezone Must Haves:5+ years of...
-
Help Desk Professional
1 week ago
Phoenix, Arizona, United States Law Firm Full timeJob DescriptionWe are seeking a Help Desk Professional to join our team in Phoenix, Arizona.The ideal candidate will have experience with desktop support, troubleshooting Windows and Windows applications, and knowledge of computer hardware problem diagnosis. The role involves providing technical support, setting up presentations and meetings, and interacting...