POS Help Desk Support

2 weeks ago


Phoenix, United States Insight Global Full time
Job DescriptionJob Description

Client: to be released via phone call

Role: Help Desk (Zebra POS Support)

Location: Remote

Duration: 6 month contract to hire

Pay Rate: $16-20 per hour depending on experience

Start Date: ASAP

 

Shift: Tuesday-Sunday from 11am-7:30pm PST OR 12:30pm-9pm PST - must be comfortable working/supporting PST timezone

 

Must Haves:

  • 5+ years of experience in a Help Desk role working remotely servicing internal and external users
  • Experience with POS register troubleshooting, mobile device / zebra troubleshooting and handheld devices for retail stores - Need experience with zebra troubleshooting
  • 6 + months of experience supporting PC software, hardware and peripherals in an office environment as a Service Desk or Help Desk technician
  • Experience working on Microsoft Teams along with other Microsoft Suite tools
  • Experience using Cisco Jabber for phone calls
  • Experience working with a large enterprise servicing internal employees
  • Ticketing system experience (+ ServiceNow)
  • Must have excellent communication and excellent customer service and phone etiquette, professionalism is the most important skill
  • Recent experience working remote in a Help Desk setting
  • Strong customer service orientation

 

Job Description

A client in Phoenix is looking for a fully remote Help Desk candidate. The job responsibilities include but are not limited; providing tiered support for call in, email or chat generated incidents. They will be managing the incidents using the incident management, knowledge base, and request fulfillment processes. Then maintaining all entered activity data for timeliness, accuracy, relevancy, escalation, and status. The candidate will intake tickets and be the first remote support person, they will handle calls from the entire organization which includes all the stores, the distribution centers and end users. We are looking for some one to maneuver any IT related issue at its quickest convenience while multitasking. The problems include diagnosing and resolving incidents remotely with functions such as software patching, installing, uninstalling, upgrading, downgrading and hardware repairs, replace, upgrade, install, uninstall. Overall, they are looking for a candidate to grow within the organization and join the team of 19 service desk employees.



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