Help Desk Analyst

6 days ago


Phoenix, United States Acro Service Corp Full time

Note only USC and W2 eligible. Send your resumes at asad.malik@acrocorp.com


Job title :: Service Desk Analyst

Pay Rate :: 28-33 $/HR on W2 terms without benefits

Duration :: 6 Months Contract (Possible Extension OR Permanent)

Location :: Phoenix, AZ, 85007 (ONSITE)

Shift :: Mon-Fri 8AM – 5PM


Responsibilities:

  • Open, monitor, and resolve tickets in a tracking system, ensuring timely responses to customer needs.
  • Communicate issue statuses to users, supervisors, and relevant stakeholders.
  • Provide excellent customer service via phone, in person, or through tickets while balancing multiple priorities.
  • Diagnose and resolve software and hardware issues, including imaging and deploying desktops, laptops, and tablets.
  • Recommend process improvements to enhance efficiency and reduce waste.


Qualifications:

  • Required: 2-4 years of service desk experience, certifications in Microsoft products, CompTIA A+, and HP/Dell hardware accreditation.
  • Preferred: Associate’s degree in IT and experience analyzing complex network environment issues.
  • Strong customer service, communication, critical thinking, and multitasking skills are essential.


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